Contact Seattle Kraken Support

I am very upset because I missed the game we had tickets for. Used to get notifications from the app on game days and I came to rely on those. I struggle with schedule managing and these notification reminders are helpful. I didn’t get a notification today about the kraken game and missed it - we were watching the game on tv and decided to check the next game we had tickets for, only to realize it was today. So bummed. We’ve been huge fans and split a half season ticket package with our friends - it was a lot of money to spend for us but we were so excited about the team. Missing the game (and a good one) because the system you rely on for a reminder really blows. My phone manages everything for me including my schedule. The main purpose I used this app was for game reminders. It would be nice if the ticket reminder notifications were fixed, and another bonus would be adding a phone calendar sync feature as an option for users.

Two issues that render the app unusable: most of the time logging is not possible as it gives me an error message that it’s unable to log in at this time. The rare time I can use biometrics to log in rather a password, the ticketing page is messed up so I can’t log in to Ticketmaster. The account info text box overlays the button to link my Ticketmaster account so I literally can’t do anything. Not sure why this trash app wasn’t thoroughly tested. Get it fixed, devs. I’d like to attend games this year.

I posted this review but it never showed up. Regardless, as a season ticket holder I’ve been struggling with this app. Transfer tickets used to not work. When you transfer tickets the transit pass doesn’t go with it etc. But It had been improving. Then the latest update wiped out all my tickets. Gone. Kraken says they show I still have them so won’t reissue them. Great. What a screw job. How do I get into the game???