Seattle Kraken Reviews

I posted this review but it never showed up. Regardless, as a season ticket holder I’ve been struggling with SeattleKraken. Transfer tickets used to not work. When you transfer tickets the transit pass doesn’t go with it etc. But It had been improving. Then the latest update wiped out all my tickets. Gone. Kraken says they show I still have them so won’t reissue them. Great. What a screw job. How do I get into the game???

Two issues that render SeattleKraken unusable: most of the time logging is not possible as it gives me an error message that it’s unable to log in at this time. The rare time I can use biometrics to log in rather a password, the ticketing page is messed up so I can’t log in to Ticketmaster. The account info text box overlays the button to link my Ticketmaster account so I literally can’t do anything. Not sure why this trash app wasn’t thoroughly tested. Get it fixed, devs. I’d like to attend games this year.

iPhone 12 Mini running 15.0.2. App crashes constantly. I’ve deleted and reinstalled multiple times. Every time I install, SeattleKraken crashes at different steps in the registration, event search, and parking booking process. Once SeattleKraken crashes it will not re-launch until SeattleKraken is deleted from the phone and reinstalled, starting the process all over again.

I am very upset because I missed the game we had tickets for. Used to get notifications from SeattleKraken on game days and I came to rely on those. I struggle with schedule managing and these notification reminders are helpful. I didn’t get a notification today about the kraken game and missed it - we were watching the game on tv and decided to check the next game we had tickets for, only to realize it was today. So bummed. We’ve been huge fans and split a half season ticket package with our friends - it was a lot of money to spend for us but we were so excited about the team. Missing the game (and a good one) because the system you rely on for a reminder really blows. My phone manages everything for me including my schedule. The main purpose I used SeattleKraken was for game reminders. It would be nice if the ticket reminder notifications were fixed, and another bonus would be adding a phone calendar sync feature as an option for users.

SeattleKraken is not small phone friendly. Some critical fields aren’t accessible on some screens because the widgets all get crammed together. Testing must only have been performed on large mobile devices.

After more than 3 months the login still does not work well..registered and have to continue as guest every time with a "error, try again later". Will try again later. 🙏

Works okay to load tickets and get in the door, but we’ve consistently had issues accessing the “free transit pass” or purchasing parking. Error message(s) when trying to redeem free metro bus passes on 12/11. Tried from multiple phone, many times, within 2 hours of game time - thankfully bus driver took pity on us and let us board because we’re millennials and don’t carry cash…

App has a way to go before it’s truly useful while inside the arena. See MLB ballpark app for some key needed improvements, such as:
- Food locator/menus: the arena map is pretty useless, to be honest. Logos off to the side doesn’t tell you much at all.
- Better map: figure out a way to clearly show that stupid horseshoe layout in the upper concourse, and maybe something useful like a key for the icons in the map? Where are the water bottle filling stations?
- Beer finder: something the Mariners have down in the ballpark app, really needed here.

iPhone SE. When you go to tickets and try to sign in with your ticket master account, the embedded web page is messed up. The “Important Account Info” text overlays on top of the login button and makes the button unusable (I.e touch doesn’t work). Stuck using web site to enter the arena. Please fix it. In fact, why not just enable Apple Wallet from ticket master site? It works perfect for Parking.

5pm we are at Redmond library to catch a bus for a 7pm game. We try to redeem passes no dice. Climate pledge says door open 90 min prior to puck drop hence passes should be available three and a half hours prior to puck drop. We were able to redeem passes 15 min later but by then we were in our gas guzzler across 520.

Super annoying to have to log in every time app opens after a 5 second splash screen. This will just make the lines longer to get into CPA at games.

I actually found SeattleKraken after I pre-ordered the “LETS GET IT KRAKEN” Sticker Emojis App, now I’m completely dialed in and I’ve got access to all things Kraken!

Easy to navigate, all the information in one place this is done right!

Have not had any issues so far and I’ve been to three games, A++

SeattleKraken works really well. See my season tickets in there and super easy to use. Great kraken content in there as well.

Edit: Pretty much everything listed has been fixed and SeattleKraken actually stays signed in now!

Buggy. Poorly thought out UX.

Why does SeattleKraken need to show that “Climate Change Arena” animation on every launch? Why can’t SeattleKraken remember that I’ve already hit “Get Started” before? Why can’t SeattleKraken remember your login creds without Face ID? You’re not my banking account. It shouldn’t require Face ID to quickly get to arena maps, especially when you’re supposed to have a mask on while at the arena, impeding Face ID from working. It’s not because it has access to your tickets, because the Ticketmaster app has no similar requirement. Even if you don’t login using an arena account it’ll still show your tickets from ticketmaster in SeattleKraken! So again, why the Face ID requirement? This clearly was not well thought out. On that note, why the heck can’t I see tickets for events at Drowning Polar Bear Arena in the ticketmaster app, but I can see tickets for events that are NOT in this venue in the venue’s app? At minimum that’s information leakage that should not be shared with the venue and that app specific requirement should actually be documented SOMEWHERE on the Kraken’s website where you buy the tickets. Even for the standards of shovelware SeattleKraken is pretty bad.

It’s pretty amazing that a company put together such a sound app. Pumped for this season and SeattleKraken is only adding to my excitement. Bravo! The team being this deserves so much praise. GO KRAKEN!

I’ve never seen a professional app actually be useful before. This one is also stylish and well made. no ads. Thank you so much for caring about user experience.

I’ve been to a concert and a game now, and the health pass, ticketing, and parking pass all worked well for me. REALLY liked being able to pre-purchase parking and not having to get held up paying on the way in or out. I’m definitely interested in trying the free ORCA pass for the next game I go to though. SeattleKraken is also very pretty… sorry not sorry but that means something to me 😂

Changing my 1 star review to 5 stars. SeattleKraken works great and doesn’t crash on IOS 15 dev beta 4 anymore. Great information in SeattleKraken and flawless function.

Yesterday I added a review raising issues with the functioning of the ticket tab, hoping to get help, but instead SeattleKraken manager apparently deleted it. Thanks for your (lack of) customer service. It does say a lot and it also causes me to question other favorable reviews.

App constantly crashes on an iPhone 12 Pro and iOS 15.0.2.

EDIT: Crashing issue has been resolved, but app does not stay logged in to user account.

Pretty slick app but the Let’s Get Started button is obvious while the people who already have an account (so many people by now) have to tap on teeny tiny print to sign in. The 85 year old hockey fan in my life taps the big button every time and then can’t get started. Please give him a bigger button!

Tickets, parking, stats, video, event calendar all
in one place! Lovely app to support my Kraken and music fandom.

Would recommend!

Helluva dev and design team pulled off some amazing stuff. Hope you all love it as much as I do.

So many options & such a sleek design. Everything I need to follow & root for my new favorite team, all in one place.

Most apps are glitchy and problematic. SeattleKraken was seamless for a user like me. 10/10!