Contact FTX US Pro Support

I can’t believe such a known name can have such a crappy app. I encountered multiple issues just while trying to setup my account. I had hard time adding my bank account for ACH and setting up MFA. I had to switch to browser to complete the setup. After that app wasn’t aware that my bank account has been added. Now I am trying transfer money from my bank account, but Submit button isn’t working and I am not getting any error either. I also couldn’t get 2nd level account verification completed due to bugs in the workflow. I am done with FTX and switching to some other platform.

Someone shared an FTX-US link with me but when I clicked on it, it rerouted to the non-US link and I created an account and deposited a nice sum. Then soon realized that I needed to be on the US-based app. I logged out and now it wont’t let me back in saying that I’m in the wrong country! I can no longer access my funds which is sizable! Why didn’t the algorithm pick up that I was in US in the first place and allow me to register on the wrong platform and now it wants to reject my login? I am frustrated! Still waiting on reply to ticket for help with this issue. So then I open a proper account with FTX US Pro and it won’t even let me add my banks. It says I need to “update my app” or I’ll try a different bank and get further through the linking process and then it will say “select an account” when I already have. It’s highlighted. Way too buggy and too many serious issues. You’re playing with people’s money here!

Can’t even login. Created a standard FTX account signing in with Google and works fine on the non pro app, but when I try to sign in to the pro version there’s not even a sign in with Google button. Tried to sign in normally with email and password but error page shows up saying “can’t login with email and password since the account was created with Google, try signing in with Google” how am I supposed to sign in with Google if there isn’t even an option to do so.