HappyFox Help Desk 2.0 Reviews
Published by HappyFox Inc on 2023-09-01 About: HappyFox Help Desk is a cloud-based customer support platform. It offers an
enterprise-grade help desk ticketing system and knowledge base software.
Table of Contents:
About HappyFox Help Desk 2 0
HappyFox Help Desk has been rated as the ‘Best Help Desk Software’ by PC Magazine for the last 6 years in a row.
HappyFox Help Desk is a cloud-based customer support platform.
It offers an enterprise-grade help desk ticketing system and knowledge base software.
HappyFox is used by over 12,000 companies in 70+ countries across education, media, e-commerce, retail, IT, manufacturing, non-profit, government, and many other verticals.
Your HappyFox tickets are at your fingertips.
Overall User Satisfaction Rating
Negative experience
76.2%
Positive experience
23.8%
Neutral
18.7%
Key Benefits of HappyFox Help Desk 2 0
- Updated version matches the Desktop UI
- App is available for use on mobile devices
4 HappyFox Help Desk 2 0 Reviews
2.9 out of 5
By Gt218
No Canned actions?? 🤯🤯🤯
How do I add a canned action to a ticket? There seems to be no way to add a pre-written reply like in the old app? There was no onboarding in HappyFoxHelpDesk20 either… help and support brings me right to a chat bot, which doesn’t tell me how to add a canned action. There isn’t even a knowledge base where I could look this up. Shouldn’t a pre-written response be the main thing there when composing an email? Aren’t 99% of all customer support ticket responses canned actions? The only button on the screen is “proceed”. How can this be a customer support app without the number 1 feature that customer service reps use?
By rybu0305
No tasks
You can’t see tasks associated with tickets
By MrBreakfastGuy
iPad Version
Love this updated version to match the Desktop UI. Now if I could get an iPad friendly version of this for when I’m out and about I’d be the happiest person alive.
By indycolts2k6
New app needs work
No way to record time, can’t change who you’re replying to, and who knows what else. They should’ve tested this thing better before releasing it. Switching back to the old app.
Is HappyFox Help Desk 2 0 Safe?
Yes. HappyFox Help Desk 2.0 is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 16 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.9/5 . Justuseapp Safety Score for HappyFox Help Desk 2 0 Is 23.8/100.
Is HappyFox Help Desk 2 0 Legit?
Yes. HappyFox Help Desk 2.0 is legit, but not 100% legit to us. This conclusion was arrived at by running over 16 HappyFox Help Desk 2.0 User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HappyFox Help Desk 2 0 Is 42.5/100..
Is HappyFox Help Desk 2.0 not working?
HappyFox Help Desk 2.0 works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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