Contact HappyFox Help Desk 2 0 Support
Company Name: HappyFox Inc
About: HappyFox Help Desk is a cloud-based customer support platform. It offers an
enterprise-grade help desk ticketing system and knowledge base software.
HappyFox Help Desk 2 0 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of HappyFox Inc
Verified email ✔✔
E-Mail: support@happyfox.com
Website: 🌍 Visit HappyFox Help Desk 2.0 Website
Privacy Policy: https://www.happyfox.com/privacy-policy/
Developer: HappyFox Inc
3 Most reported problems 😔💔
No Canned actions?? 🤯🤯🤯
by Gt218
How do I add a canned action to a ticket? There seems to be no way to add a pre-written reply like in the old app? There was no onboarding in the app either… help and support brings me right to a chat bot, which doesn’t tell me how to add a canned action. There isn’t even a knowledge base where I could look this up. Shouldn’t a pre-written response be the main thing there when composing an email? Aren’t 99% of all customer support ticket responses canned actions? The only button on the screen is “proceed”. How can this be a customer support app without the number 1 feature that customer service reps use?
New app needs work
by Indycolts2k6
No way to record time, can’t change who you’re replying to, and who knows what else. They should’ve tested this thing better before releasing it. Switching back to the old app.
No tasks
by Rybu0305
You can’t see tasks associated with tickets
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