I was very excited when I saw this ap and downloaded it. I was having problems with it from the beginning because it wasn’t recording the correct number of days or times I was logging in, so I emailed the support team and asked them to look into it for me. I also asked them if they could explain some of the recordings to me they show in their charts, as they don’t explain them in their directions. Also, in their directions, the example charts they show are different then the actual ones that are provided to us, making it even more confusing. Personally, I like the example charts better than the actual ones.
The response I received from their customer service team was basically, sorry if you’re not happy, feel free to request a refund. And that was basically it. Um... I didn’t ask for a refund. All I asked for was for them to look into my account and to explain some jargon terms to me, which they didn’t do. Instead, they tell me to go get lost? Okay, that’s what I’ll do then. I downloaded Welltory which is 100% better and tells me sooo much more than I could imagine! It’s fantastic!
In the meantime, they tried to do an update on StressMonitor and now it won’t even record; therefore, yes, I will be asking for a refund because StressMonitor isn’t working properly. It’s a shame because I am a chemo patient, with a ton of stress in my life, and this would have been a good app for me, but it led me to Welltory and I’m a happy camper now.