eTicket@KA app not working? crashes or has problems?

eTicket@KA Status

Last Updated on 2023-04-03 by Stadt Karlsruhe

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4 User reports:
App has problems

User reports 4

⚠️ Most reported problems ⚠️

Not working

75.0%

Account

25.0%

problems reported in the last 24 hours

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Common eTicket@KA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot eTicket@KA app on iOS and Android devices. Solve all eTicket@KA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

eTicket@KA iPhone Issues and Solutions

eTicket@KA iOS app crashes, not working, errors
eTicket@KA iOS app network issues
eTicket@KA on iOS has black/white screen

eTicket@KA Android App Issues and Solutions

eTicket@KA has errors/crashing/not working
eTicket@KA server network connectivity issues
eTicket@KA has black screen

eTicket@KA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever eTicket@KA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix eTicket@KA app crashes or not working on Iphone (iOS):

Close and restart the eTicket@KA app on iPhone
Update eTicket@KA app to the Latest Version for iOS
Uninstall and reinstall eTicket@KA iPhone app
Update your iPhone to the latest iOS version

Fix eTicket@KA on iPhone unable to connect to server/internet connection issues::

To resolve eTicket@KA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix eTicket@KA black/white screen (blank screen) on iPhone:

Follow the eTicket@KA iOS app troubleshooting guide Here →

eTicket@KA Android App Issues and Solutions

Fix eTicket@KA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent eTicket@KA app issues:

Force Stop the eTicket@KA App
1. On android, goto "Settings" » click eTicket@KA app. » click "Force Stop".

Update eTicket@KA to the latest version on PlayStore

Clear eTicket@KA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "eTicket@KA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch eTicket@KA.

Fix eTicket@KA unable to contact server/ eTicket@KA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click eTicket@KA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got eTicket@KA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch eTicket@KA on android.

Solve eTicket@KA black/white screens issue on Android:

Follow the eTicket@KA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stadt Karlsruhe, developers of eTicket@KA.

About this app

Mit der App können sowohl normale Eintrittskarten für Erwachsene oder ermäßigte Karten für Senioren, Behinderte, Schüler, Kinder etc. als auch Eintrittskarten für Gruppen unterschiedlicher Art oder auch Jahreskarten erworben werden. eTicket@KA unterstützt die Bezahldienste VISA, Mastercard, giropay sowie PayPal. Die App eTicket KA ermöglicht es Ihnen, einfach und schnell per Smartphone oder Tablet digitale Eintrittskarten für Karlsruher Einrichtungen zu kaufen. Durch Vorzeigen des für die digitale Eintrittskarte generierten QR-Codes an einem QR-Code Leser ist der Besuch der jeweiligen Einrichtung einfach und ohne weiteres Anstehen möglich. Die vorliegende Version unterstützt aktuell den elektronischen Erwerb von Eintrittskarten für den Karlsruher Zoo. Das Anstehen in Warteschlangen vor den Kassen hat damit ein Ende für Sie. Im Rahmen weiterer Ausbaustufen sollen in den kommenden Versionen der App noch weitere städtische Einrichtungen hinzukommen.