Violet Agent app not working? crashes or has problems?

Violet Agent Status

Last Updated on 2020-08-27 by WalkerHughes Group LLC

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Common Violet Agent Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Violet Agent app on iOS and Android devices. Solve all Violet Agent app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Violet Agent iPhone Issues and Solutions

Violet Agent iOS app crashes, not working, errors
Violet Agent iOS app network issues
Violet Agent on iOS has black/white screen

Violet Agent Android App Issues and Solutions

Violet Agent has errors/crashing/not working
Violet Agent server network connectivity issues
Violet Agent has black screen

Violet Agent iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Violet Agent app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Violet Agent app crashes or not working on Iphone (iOS):

Close and restart the Violet Agent app on iPhone
Update Violet Agent app to the Latest Version for iOS
Uninstall and reinstall Violet Agent iPhone app
Update your iPhone to the latest iOS version

Fix Violet Agent on iPhone unable to connect to server/internet connection issues::

To resolve Violet Agent network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Violet Agent black/white screen (blank screen) on iPhone:

Follow the Violet Agent iOS app troubleshooting guide Here →

Violet Agent Android App Issues and Solutions

Fix Violet Agent not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Violet Agent app issues:

Force Stop the Violet Agent App
1. On android, goto "Settings" » click Violet Agent app. » click "Force Stop".

Update Violet Agent to the latest version on PlayStore

Clear Violet Agent App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Violet Agent app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Violet Agent.

Fix Violet Agent unable to contact server/ Violet Agent internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Violet Agent » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Violet Agent » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Violet Agent on android.

Solve Violet Agent black/white screens issue on Android:

Follow the Violet Agent android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WalkerHughes Group LLC, developers of Violet Agent.

About this app

Violet is an employee centric app that allows WalkerHughes agents to track and manage their clients. From VioletAgent users are also able to save and document any type of communication with a client as well as preview history of their account.