Contact Kiss Support

by Missing Colorado Too

It is never explained how the “bonus” from daily check can be used, found that out by reading some comments in chapter notes. Everything was fine for a while then my account suddenly disappeared- “eh, I haven’t bought anything I can work around this” and did. They make a change to the other option to earn bonuses-worked only after sending a feedback form. No response, no sorry for the issue it’s been corrected…no customer service. Yesterday I try to use my daily check bonus but only get a popup to buy coins. Take screenshots to send another feedback request but they won’t come up when I try to attach (yes, the app is allowed to access my camera, it shows only pictures from 1st feedback form). So thanks for the memories of a few good stories but this app needs to be a lot more user friendly & reliable.
The only plus was seeing some authors I wasn’t familiar with…now I’ll go buy there books somewhere else.

by Scottnl73

I downloaded this app sometime last year and didn’t really think about it until right before Thanksgiving and once I saw the stories offered, I was hooked and have been on the app every day since. It’s so easy to earn coins to unlock chapters and each chapter doesn’t need a lot of coins (4, 6 or 8 coins). Given the amount of coins you can earn every day, it’s a super easy and extremely affordable way to enjoy stories!

UPDATE: I’ve downgraded this app to one star, and if I could I would give no stars. Getting rid of the reader reward option makes zero sense, and you say you have users notice the system was changing, but I think more than 3 out from the change was not enough time for users to understand the changes. Then nothing is explained if a user subscribes to the KISS Pass, except we’re being told we can”read for free”. But not really if we’re paying $9.99/month. I’m not even a little bit sad that I’m deleting the app.

by Frustrated Book Lover

This used to be my favorite reading app. Books are great, and well written and edited. Liked it so much I subscribed. Then two weeks ago I lost my reading history and now although the App Store happily accepts my money and shows me as subscribed the app no longer does and continues to ask for coins. I’ve asked for assistance through their feedback form twice in those two weeks and have yet to get a response. So I will find a new app and cancel my subscription before it renews in 9 days. I was fine paying for books individually but something just feels very dishonest about offering a subscription but not honoring it. Even if it’s just a glitch not receiving back a response in weeks to an actual problem involving real money just rubs me the wrong way and I’m not buying more coins again even if I’m just getting into a really good book when their app acknowledges to me I have a subscription but asks for more money…..