Customer Service 💢
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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Aboitiz Power
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Website
Privacy Policy: https://aboitizpower.com/distribution/mobileap/
Developer: Aboitiz Power Corporation
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3 Most reported problems 😔💔
App is glitchy
by TO-Mda
App works intermittently. Didn’t send me an OTP when it was supposed to. Had to wait until
the next day and redo the process. Now, I have been trying to recover my password for a long time and can’t do so. It shows unexpected error all the time. It’s so frustrating!
Need AI to make this thing work!
by Mt7u
Been waiting for confirmation of my registration. Back and forth with utility company and provided all requested info for verification only to be told they don’t have authority to confirm on their end. Yet they allow you to pay the bill? But I’m the landlord and simply setting this up for tenants in order for them to pay themselves. I have to send the pdf to the tenants and make their own payment.
Update 5/9/24: Since I posted the above review there has been no resolution whatsoever. Now the ap opens only to going paperless. I can’t see the pdf bills anymore. This feature doesn’t apply to me as a landlord since my tenants need to receive a paper bill. I can not assign a tenant’s phone number since it will be a problem if they moved out. They will receive the notifications instead of the new tenant. So guess what, I’m dumping this ridiculous ap and continue with paper billing.
Latest version issues
by LorexTimeBar
Landing page on the latest version directs the user to paperless bill enrollment, but apparently, there is no Accept & Decline button under the T&C, forcing the user to either enroll for paperless bill or not use the app at all.
App developers should keep in mind that not all MobileAP users want the paperless bill (myself included), so enrollment shouldn’t be made mandatory.
Have a Problem with MobileAP - AboitizPower? Report Issue
Why should I report an Issue with MobileAP - AboitizPower?
- Pulling issues faced by users like you is a good way to draw attention of MobileAP - AboitizPower to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MobileAP - AboitizPower customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MobileAP - AboitizPower.
