Contact adidas CONFIRMED Support

This app is by far one of the absolute worst apps I have ever used! It seems to be a complete sham, if you are not only purchasing certain Adidas gear you have absolutely no chance at purchasing the items you want or winning any of the feature drawings for the shoes you may want. Only the same people every single time when all of the drawings on the app and the rest constantly get told they were not selected. I have entered into 13 drawings one minute after they have launched and have not won a single one but then one minute later once the drawing is over the items are posted on StockEx or goat and overpriced. It seems pointless to have this app for people to use if it does not even benefit you when you were wanting to purchase items you personally want. I would not recommend this app at all and think that it should either be removed or revamped so that everyone has a fair chance at purchasing things.

I would always join the raffles when adidas would use their old app to make them, now enforcing to use this app that can't and won't even work properly is disappointing, all sneaker heads know that the SNKRS app is bad, but SNKRS just got some competition, actually SNKRS is amazing compared to this. Raffles literally glitch out and don't even work 30 minutes before they close (you only have 30 minutes to sign up) and to make things worse not only it wont let you sign up but it will work for a little then ask you to choose select your payment method and then crash or tell you a message "Please try again later" NO I cannot try again later the raffle closes in 2 minutes! SNKRS at least would let you sign up and give you the L, but this app makes you look like a buffoon while trying to sign up. Really disappointing coming from adidas....

I'm not sure why this is even a problem in today's world but if you're going to have an app and put limited release items on it that are on a strict timeline for release, you need to make sure your servers can handle the traffic. Number 1 rule of technology is availability and my app crashed 4 times trying for a release you knew was coming. Have your technology ready to handle what you're doing. I have never been bothered by not getting a release, but I was not even able to participate because of "technical difficulties" with the app saying "we are experiencing high volume of traffic standby" and then the app makes me try to enter again just to keep getting the same message. By the time all was said and done they were sold out. I find that to be unacceptable for such a large company that should have a great IT staff. Do better.