Contact EcoFlow Support
Company Name: Shenzhen Ecoflow Technology Limited
About: Use the EcoFlow app to control and monitor your EcoFlow power station, Power
Kits, and more. Connect all your devices via Bluetooth or Wi-Fi to view
real-time stats at your fingertips.
EcoFlow Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with EcoFlow - Power a New World. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact EcoFlow - Power a New World. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Shenzhen Ecoflow Technology Limited
Read 3 Customer Service Reviews 😭😔💔
Love the review but no way to connect to it
by Jmcory
This app doesn’t work. It makes me connect via Wi-Fi and then asks to update firmware which it can’t do because my phone thinks the power station is the web. It needs to connect via Bluetooth. Broken and failed! Now my multiple units can be used remotely or updated. Help help help!!!
When you spend over $7,000 you expect more! I have 2 Delta Pros, 1 River Pro and 3 160 panels. The app crashes constantly. How is the world to I update these things. I gave up on this app doing anything and I guess I loose some of the features. Also, a 4 year old couldn’t figure this app out. It should be labeled nuclear engine only ;)
Once it finally links and shows bar to 100% for connecting to the web, it backs out to the app home page and shows 0% and it is unresponsive. Been at this for hours and not I am really upset. The firmware update on the Delta Pro gets to 48% and dies. I’ve tried over 10 days for an hour each. Why ??????????????????????????
Glitchy and Broken WiFi
by Worldwide_wesley
App is pretty cool but works terribly inconsistently. Spent over 4 hours trying to get wifi to work right. Ecoflow actually connected to my hotspot device and gets IP, but still says failed to connect.
I’m trying to test another wifi access point now, but the WiFi scanner in the app is broken, won’t even show nearby networks anymore now. I also tried unlinking and linking again, but WiFi setup fails again even when I connect to the Ecoflow hotspot on my phone directly.
For the amount of money I spent, every advertised feature should work right out of the box.
V 3.0.3 breaks Wi-Fi
by Robinsd
I have two Delta pros. They’re connected to my wireless network via Wi-Fi. After upgrading to 3.0.3 I lost communication with both of them on both my iPhone and my iPad. EcoFlow needs to hire a more knowledgeable network person. After trying multiple times to reconnect them to the Wi-Fi I see that each time after they connect the unit immediately turns off its Wi-Fi radio and the icon disappears from the front panel. Neither of my two units will stay connected now. Wait for the next version.
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