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⚠️ Most reported problems ⚠️

Not working
51.7%

Connection
13.8%

Screen
13.8%

Crashes
10.3%

problems reported in the last 24 hours

24 hour clock ⏰

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Common BVB Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BVB app on iOS and Android devices. Solve all BVB app problems, errors, connection issues, installation problems and crashes.


Table of Contents:

  1. BVB iPhone Issues and Solutions

  2. BVB Android App Issues and Solutions
       


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Borussia Dortmund GmbH & Co. KG auf Aktien, developers of BVB.




About this app

All you need to get your black and yellow heart beat faster! • More: Under the menu bar „more“ you get access to many more features, such as the this app podcast, the official betting game, the feedback corner and much more. • Videos: this app-TV and Youtube videos can now directly be accessed through BVB , giving you fast access to our newest video content. • Feedback form: Your opinion, wishes and needs are especially important to us.  To switch between news, matches, shops and more, you can simply swipe left or right. • News: On your startscreen you can find the most recent news, videos and social media postings about this app.  For the visually impaired, there is also now the option to have push messages read aloud. • Matches: You can find many facts and figures about the season in the "Matches" module.  In addition to the first team, you can now also find an overview of the U23 matches - but not yet in detail. • Navigation: Swipe and type, we can do it all!  Simply swiping up and down you can get up to speed quickly on everything relevant about our club. • Shops: Find an overview on this app products, experiences and partner offerings.  Decide to get all highlights as a push or reduce it and choose kickoff, final whistle and goals.  Simply filter by competition, select a game and matches, table and lineups are displayed.  • Push notifications: Super fast or delayed - just as you need it.  Then choose the delayed notifications so you don't get informed too early and can enjoy the excitement.  The traditional menu bar is back, providing you the opportunity to jump quickly into certain categories.  Because our new push notifications are now really fast!  Are you watching the game in a livestream?  There are also some statistics for the players, which will be expanded in the near future.  What's going great, what could be better? Do you have new ideas? Then let us know!  BVB is for you, and you can tell us in this way what you want.