Contact BackThen Family Ba Support

We’ve been using Lifecake for over 6 years. From before Canon purchased them. I had 3k+ photos plus 1k videos for my 2 kids. Several of my family and friends also used it. We are not going to Back Then. I started the process and between the cost and the fact that you can’t use a desktop, it’s not worth it for our family. Our grandparents only access it via a desktop. Plus I’m worried about this happening 6 years from now. Instead we will just use Google Photos for our storage and family sharing. I had to buy extra storage but it’s worth it. The stability is worth what I lose in the age it stamps the photos with or the other cute features. It’s taken me weeks to make the transition and I’m almost done. The way they created the folders has created a great deal of work but I’m very close to never having to deal with Lifecake or Back Then ever again.

If you’re looking at this app as a result of LifeCake’s 11th-hour notification that they are pulling the plug as of yesterday: do not migrate to BackThen, which is essentially a pay service, as the storage and upload limits on the free version are laughable. Also limits the number of users of an account to 6. “Sorry, cousins: grandparents first!” It is unconscionable on the part of Lifecake, and its corporate parents, to give such short notice to users, especially at this time, when families are being kept apart by quarantine. And then to say, “Oh, we’re holding your content hostage to this new landlord; pony up or lose it!” Why would you choose to add to the woes of the world during a pandemic by pulling the plug on many families' primary, and in some cases, sole means of staying connected? Bottom line: RESEARCH OTHER (FREE) OPTIONS. And call out Canon and BackThen and Lifecake on their greed and shady business practices.

I was a huge fan of Lifecake but this app only allows you 1GB of free storage before charging $5/month to store and share your photos. I don’t use lifecake very often and I had over 3GBs of photos and videos shared with the grandparents. It’s 2020, 1 GB is nothing. Deleting both apps and moving on to another service. Developer responded and said BackThen is a totally new company. It looks and smells a lot like LifeCake. Fact of the matter is LifeCake is shutting down and is directing users to BackThen. Regardless of if it is a new company or not (which I’m inclined to believe it is directly affiliated with LifeCake), The whole thing still shows disregard for the consumer and just another way to make even more money. I would’ve stuck around if the company decided to bolster their revenue from ads but I’m not shelling out $60/year, which will inevitably increase