UNSMIS app not working? crashes or has problems?

UNSMIS Status

Last Updated on 2021-12-02 by The United Nations Office at Geneva

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Not working

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problems reported in the last 24 hours

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Common UNSMIS Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UNSMIS app on iOS and Android devices. Solve all UNSMIS app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UNSMIS iPhone Issues and Solutions

UNSMIS iOS app crashes, not working, errors
UNSMIS iOS app network issues
UNSMIS on iOS has black/white screen

UNSMIS Android App Issues and Solutions

UNSMIS has errors/crashing/not working
UNSMIS server network connectivity issues
UNSMIS has black screen

UNSMIS iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UNSMIS app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UNSMIS app crashes or not working on Iphone (iOS):

Close and restart the UNSMIS app on iPhone
Update UNSMIS app to the Latest Version for iOS
Uninstall and reinstall UNSMIS iPhone app
Update your iPhone to the latest iOS version

Fix UNSMIS on iPhone unable to connect to server/internet connection issues::

To resolve UNSMIS network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UNSMIS black/white screen (blank screen) on iPhone:

Follow the UNSMIS iOS app troubleshooting guide Here →

UNSMIS Android App Issues and Solutions

Fix UNSMIS not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UNSMIS app issues:

Force Stop the UNSMIS App
1. On android, goto "Settings" » click UNSMIS app. » click "Force Stop".

Update UNSMIS to the latest version on PlayStore

Clear UNSMIS App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UNSMIS app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UNSMIS.

Fix UNSMIS unable to contact server/ UNSMIS internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UNSMIS » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UNSMIS » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UNSMIS on android.

Solve UNSMIS black/white screens issue on Android:

Follow the UNSMIS android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at The United Nations Office at Geneva, developers of UNSMIS.

Verified email ✔✔

E-Mail: servicedesk@unicc.org

Website: 🌍 Visit UNSMIS Website

Privacy Policy: https://unsmis-eclaims.unog.ch/nhiis-eClaimsPortal/index/dataPrivacy

Developer: UNICC

About this app

• Have access to an e-card, thus removing the need for a physical card. • View past reimbursement advices and claims submitted, filtering by insured person and year. • Submit new claims by scanning and uploading pictures directly with your phone’s camera. • Contact this app directly through the online form.