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It is impossible to navigate the app because the main menu is broken. This means you’re not able to pay your mortgage because on the mobile version, the menu doesn’t appear correctly after selecting “Mortgage”, and beyond the main menu you can’t navigate anywhere else within the menu because of this bug. The same thing happens when you try to use the web experience instead of the app, and they offer no way to convert to the full desktop version on mobile as a workaround. This should seriously be illegal and feels completely wrong. It’s been this way for months. I’ve never written an app review before but I’m hoping that given the severity of this issue, someone over there will see this and fix it. You need to check your app- all parts- for usability. This is inexcusable. Fix it.

When the announcement came that the old app was going away, I called the bank and told them that they had forgotten to include the Rewards level in the new app. Their reply was “Oh, no, they didn’t forget”. My response was that was a distinction without a difference. Remembering that they needed to do it but then NOT doing it reminds me of the Seinfeld episode where the car rental company took his reservation but didn’t HOLD the reservation, the important part. Today the old app is gone and the new app still has not been fixed.

I feel that this app lakes in features that many other banks now have like instant balance updates. I am also frustrated that there seems to be a glitch and you cannot make deposits from the app because it just crashes. Now that I no longer live near a branch this is extremely inconvenient. City Bank really needs to make some improvements if it hopes to keep up with banks like Wells Fargo, Bank of Maerica and Capital One to name a few.