Verizon Visa® Card Reviews

by OCBill

Doesn't show payments that have been processed. Well, usually it doesn't. I had one payment show up for a while before it then disappeared, only to reappear a few days later. This is very confusing, and I almost double-paid a time or two until I learned I just have to wait three or four days. I also now check my email because I do get an email confirming the payment I made through VerizonVisa even though VerizonVisa seems unaware. It's like the guy from Memento wrote a credit card app.

Also, it shows transactions that have been reversed. Well, sometimes it does. For some reversed transactions. When a transaction gets reversed, at first it looks like a duplicate charge with nothing to indicate it's a credit: no minus sign, no CR, no parens around the number. Nothing. Once the reversal is processed, the original charge and the reversal both disappear, though sometimes one of the original charges may reappear for a while, but when you call, the customer service rep can't see what VerizonVisa is showing, only some other view that's different from what VerizonVisa shows. Makes it hard to have a productive conversation.

Seriously, you aren't the first people to have a credit card app. It's okay to peek at the others to see what they do and try to copy them. I'm a developer myself, and this is just embarrassing.

I like the rewards, so I'm keeping the card for now in spite of the incredibly lame app.

by PhylWith

The rewards on the card are great. However VerizonVisa as well as the web interface are limited. As another reviewer pointed out, the apps just don’t come close to what competitor cards offer. VerizonVisa does not allow configuration of auto pay nor does it indicate auto pay is setup. Alerts and Messages cannot be be configured from VerizonVisa and even when they are enabled, the text messages are virtually worthless as they only tell you a charge has been made but not to who or how much. On my other credit card I get notices of double charges from the same merchant and other warnings. It would be great if VerizonVisa was more advanced.

by JayySur

VerizonVisa seriously has potential to be a great app. I love the simplicity and organization of it, for the most part. For example, I love how my transaction history is organized by each cycle. This is a breath of fresh air from another banking app I used before that would just display all my transactions, even from months prior, into one long list.

However, for some reason, VerizonVisa ’s tabs are located on the top; NOT the bottom. This is such a bizarre decision, especially since the My Verizon app has the tabs properly on the bottom.

What makes VerizonVisa really bad is the lack of on device privacy/security options. You would think that for a financial app they would make it a priority. Can you believe that even if you log out of VerizonVisa , every time you open it again, it will immediately still show some of your recent transaction history, as well as your current balance? This makes NO sense! If someone logs out of a website, service, or app, it should just show the login screen! Never in my life have I used an online service where being logged out still showed you some of your account information!!!

Finally, I would really appreciate it if VerizonVisa supported Dark Mode. Although... I’ve tried other banking apps; for some reason I haven’t found any that support this.

by Kitapaw

Reflected balance is a slow to update credit readily available. Noticed this even over making payments. I still give synchronicity some credit for holding the majority of my C/C’s credit services. However, I still believe once the creditor has the funds paid to the account, it should reflect within at least 2-3 business days 100% of the available credit line useable. e.g.- shows available credit only what I have recently paid to use prior to payoff of credit card. If I didn't use this card for the perks offered, I'd cancel it. (please no surveys or calls on how you can make better) just fix it. Thanks!

by Calboca

I got the card to save on my bill but it’s just pennies. Saving $5 a month isn’t much when they promise a certain percentage every month for a particular category of purchases. The highest savings was for groceries which I used the card faithfully for and groceries every week is not a small bill but the first too months I received money back but soon after that I never saw another percentage back. I kept it for a year but I’m finished with the con game they play. I only received the same $5 every month regardless of spending hundreds a month on groceries for which I never received money back. It’s a real con game and now I’m canceling the card and their service because of the distrust I now have for this company.

by NKSesttle

I wish the statement included or had a separate viewing option for all charged and credited amounts. For example, many businesses will charge your card for verification for just $1 or up to $100 (Safeway gas to name one)or for the same amount as the purchase. I have notification texts for each verification and purchase which typically falls off in 1 to 3 days but I’d prefer to see a record of it. I also have purchases credited to the original payment for returns and that is not indicated either. VerizonVisa is fairly user friendly but there could easily be more options to avoid calling customer service.

by Jess. G.

We initially set up auto payments through VerizonVisa , but after the first auto payment went through, we decided that we wanted more control over when the payment was made. Auto pay will only pay on the day it’s due. It doesn’t let you choose a sooner date.
After canceling auto payments through VerizonVisa , we got an email several weeks later saying that our next auto payment was coming out soon, but on VerizonVisa , it shows no auto payments scheduled. I called the company, and auto payments are still scheduled, but my husband will have to call to cancel them because he is the primary account holder. We shouldn’t have to call at all since we already canceled it through VerizonVisa weeks ago. Ugh…. That’s a pretty major app glitch that needs addressing.

by Myownworstenemee

They added in pending payments to the front summary, which is helpful. My main issue with VerizonVisa is related to the % back offer.
I have strictly been using this card to purchase groceries. Since March of 2020, I have mostly purchased my groceries thru the apps of several grocery store chains. VerizonVisa doesn’t give you a way to see/verify earned % back. I didn’t realize I wasn’t getting the promised 4% until a couple months ago. It only has been giving me 1%. :( Please can you add an easy way to see or dispute the percentage back? Maybe a way to submit my receipt if you need proof?

by CowgirlSwirl

So don’t get me wrong on these ⭐️’s.. VerizonVisa is great for seeing your statements, how much you owe, and making as well as setting up automatic payments.

The only reason I gave it 3 ⭐️’s, other than being able to pay, browse statements, check remaining spending limit and check transactions, that’s all you can do. It’s not set up like an actual bank app where you can request for a credit increase or decrease, chat with a rep right then and there, and most importantly you can’t get a pin nothing to get a cash withdrawal so that’s the only reason for the 3 ⭐️’s.

Haven’t had problems with crashing or none of that stuff, overall it’s a great simple easy to use app to keep up with your card! 😊

by Ssvemuri

VerizonVisa is bare bones , not too many choices on how you want your notifications. To configure more in-depth alerts you have to login, a lot of the functionality that’s present on the website has not been bought over to VerizonVisa . Hope they get it over in time. Animations aren’t like the better banking apps , like American Express or Chase.

What would be nice to see is the rewards category and potential cash back % category the transaction falls into. You don’t see cash back until the end of the statement and even then you don’t know what purchase gets you which category of rewards.

by Cschmitzrun

I love the idea of a Verizon credit card to which the rewards you can use right on your bill.. however, the latest version of VerizonVisa could use some tweaking. For instance, you’re taken to a “Home” page which is essentially useless. The menu has a “manage cards” section (to my knowledge they only offer one credit card), and a Redeem Rewards menu option which just directs you to the main Verizon app. It feels like they’re trying to justify the need for an app by filing it up. All they really need (and should implement for better ux design IMO) is right when you launch VerizonVisa you’re taken to the login page and Face ID automatically scans you in just like many credit card apps. From there, you have everything you need (Make a Payment, transaction history, reward details). It would really streamline the process. Oh, and for some reason payments disappear in the activity section when it comes closer to the payment actually processing which is confusing, and you’re not able to make a payment more than the total amount .. which is often useful when you’re wanting to pay for transactions you just made but are still in that processing period.

by NGRauch

It’s not bad. But I feel like it could be better. As far as a credit card app, it’s better than Discover, but not nearly as good as Capital One. As far as it being part of my Verizon service, really would be 10 times better if it wasn’t separate from my account. Could still have two separate apps, but where one is all of the shopping and what not, the other is for just your account/ account and credit card if you have one. Not sure. But as I said in little words previously, UI and speed is definitely better than Discover/ probably BofA too, but not as good Capital One. Capital One has by far the the best UI/app overall

by Int'l Flight Attendant

Synchrony has made progress in the first year of the Verizon app. A nice addition would be payments to the card were quicker and consistent in processing times. Few other cards at different banks are same day with positive payment history or within 24hrs of the payment initiated. Overall the rewards are excellent and customer service has been helpful. Is has certainly become the first card of choice since receiving it. Highly recommend the Verizon Visa card. Continue making improvements Synchrony, another great option is a consolidated app with all Synchrony accounts in one and I’ll give you 5 Stars next review.

by Falcon19734

rather, Terrible!! The flow is clunky. Paying you bill is awkward, and now, it’s impossible. You select what you want to pay and it just sits there. No functionality! You have to go to the online site to pay your bill. Customer support is about what you would find with Verizon. Placating and ultimately useless. Rewards look great but only useable at Verizon ... ok if you do a ton of business with Verizon. If you spend 1500 a month on credit, you might cover half you cell bill.

This card is a joke. If they don’t fix VerizonVisa soon, I’m dumping it.

by Cat2rider

The Verizon app is the best in the business, but you need to understand the 3 monthly cycles: 1) Service Cycle 2) Billing Cycle 3 ) Payment Cycle. In addition review Changes to make sure you’re getting what you’ve been expecting. Also to benefit from the $10- discount for autopay, you must always allow Verizon to pull the payment from your bank account at the end of the monthly payment cycle. The rewards are a huge value, be sure they have been to applied the during the billing cycle.

by Lynniepoo 1944

I would prefer it to show my payment quicker if possible. It shows that’s it’s an online payment t but then it takes about 2-3 days to post. I do have another credit card and it’s posted online within the next day. I have made double payment a couple times because I didn’t think it went through. Otherwise since you repaired my banking issue that wouldn’t let me put my bank in or recognize it it’s fine. Thanks.

by Jon Lobes

I love my Verizon credit card! It’s a great looking card that you always get compliments about because it’s titanium and black. I also love that you can use the points you get to pay your cell phone bill. I haven’t paid a bill in months. One thing I do wish they showed was my payments to pay off my credit card. It disappears once I through money down to pay it off and I sometimes forget how much money I put down.

by Works Solid

Very marginal app. I have several credit cards and banking apps and VerizonVisa is the least of them. But is consistent with this banks approach towards customer services. I definitely feel like they believe customers are a necessary evil to be contended with and not an opportunity to add value to the lives of people; their customers. I assume this sums up the experience of the employees in relationship to their management. Experiences like this are seldom isolated to the customer experience but pandemic to and reflective of the company ethos. But back to VerizonVisa … Seems like it dead ends where it should provide more navigation and information. I can usually get my payments entered okay.

by Worksprort Ray

I use to travel a lot and used my hotel and airline card to get points for travel. Those are good, But the Verizon card allows me to use the points to pay my cell phone bill. I may not travel every month, but I always have a cell phone bill. I now use my Verizon card for almost every purchase. VerizonVisa is awesome and I can pay my bill with my points and then the balance with auto pay my Verizon card and get pints for paying my bill. I saved over $100 on my bill last month. Love it!!!!

by AaronWVZ

Perfect way to earn rewards, save money on your bill and build your credit just by paying your phone bill with this! I can’t get the AutoPay discount with my other credit cards and this one offers some good incentives I buy gas with it and earn 4% in rewards that I’ll use to pay my bill and get 2% for paying the bill! The rewards rack up to use as a bill credit or as a down payment for my next phone. This card is excellent!

by By Felcia

DO NOT GET THIS CARD. Loved the feature of the metal card vs a plastic card. My card was compromised and ultimately had to be shut down. I was told I would receive a replacement card in the mail. I received the card only to find it to be a flimsy plastic card UNLIKE the metal card They promised to REPLACE. When I called and requested a METAL card I was told VERIZON didn’t allow for replacement cards to be sent in the metal form only plastic. TOTAL BATE AND SWITCH. I guess a existing LOYAL frequent user customer isn’t as important to Verizon as a new customer. Result…. Paying off the balance and closing the account. I will use my Apple Card as they don’t have an issue with providing their customer with a quality and durable metal card.

by Yogiamin

App is great and serve the purpose. It is also one place to do anything regarding to your accounts Verizon. The card shows you earned rewards but doesn't show you the breakdown of how you earned the points. Rewards are almost great for their program. 4% on gas/groceries and 3% on dining and takeout. The two major categories a normal household will use the card and that gives you really really good cash rewards with no strings attached. Love it!!

by Raeford, NC

Everything so far so good. I’m glad my data is carried over. Payment is easy to make, of course one must to have the funds. Now that I have the Verizon Visa Card I can earn points just by paying my Verizon cell bill. Plus I can earn extra points on the basics, gas, groceries, etc. Also I am still eligible for a Verizon products that are interest free. Absolutely, I earn points through Verizon purchases too.