Contact Verizon Visa Support

by OCBill

Doesn't show payments that have been processed. Well, usually it doesn't. I had one payment show up for a while before it then disappeared, only to reappear a few days later. This is very confusing, and I almost double-paid a time or two until I learned I just have to wait three or four days. I also now check my email because I do get an email confirming the payment I made through the app even though the app seems unaware. It's like the guy from Memento wrote a credit card app.

Also, it shows transactions that have been reversed. Well, sometimes it does. For some reversed transactions. When a transaction gets reversed, at first it looks like a duplicate charge with nothing to indicate it's a credit: no minus sign, no CR, no parens around the number. Nothing. Once the reversal is processed, the original charge and the reversal both disappear, though sometimes one of the original charges may reappear for a while, but when you call, the customer service rep can't see what the app is showing, only some other view that's different from what the app shows. Makes it hard to have a productive conversation.

Seriously, you aren't the first people to have a credit card app. It's okay to peek at the others to see what they do and try to copy them. I'm a developer myself, and this is just embarrassing.

I like the rewards, so I'm keeping the card for now in spite of the incredibly lame app.

by JayySur

This app seriously has potential to be a great app. I love the simplicity and organization of it, for the most part. For example, I love how my transaction history is organized by each cycle. This is a breath of fresh air from another banking app I used before that would just display all my transactions, even from months prior, into one long list.

However, for some reason, the app’s tabs are located on the top; NOT the bottom. This is such a bizarre decision, especially since the My Verizon app has the tabs properly on the bottom.

What makes this app really bad is the lack of on device privacy/security options. You would think that for a financial app they would make it a priority. Can you believe that even if you log out of the app, every time you open it again, it will immediately still show some of your recent transaction history, as well as your current balance? This makes NO sense! If someone logs out of a website, service, or app, it should just show the login screen! Never in my life have I used an online service where being logged out still showed you some of your account information!!!

Finally, I would really appreciate it if this app supported Dark Mode. Although... I’ve tried other banking apps; for some reason I haven’t found any that support this.

by Calboca

I got the card to save on my bill but it’s just pennies. Saving $5 a month isn’t much when they promise a certain percentage every month for a particular category of purchases. The highest savings was for groceries which I used the card faithfully for and groceries every week is not a small bill but the first too months I received money back but soon after that I never saw another percentage back. I kept it for a year but I’m finished with the con game they play. I only received the same $5 every month regardless of spending hundreds a month on groceries for which I never received money back. It’s a real con game and now I’m canceling the card and their service because of the distrust I now have for this company.