Lucid Hearing Status
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14 Problems reported in the last 24 hours
🔨🐞 Solved: verified fixes that worked!
not streaming incoming calls through hearing aids
Hearing aids will not connect with app
I can not get the app to connect to my hearing aids. I get a case icon and not signal hearing aid.
App will not connect to my hearing aids on my android phone.
Not pairing
📋 23 Reported Issues:
Connection issues, sound settings keep resetting once you reopen the app doesn't seem to save anything
I can not get hearings to connect on app
Lucidshape not showing graph in app. I have iphone 13
Keeps changing volume on it own and connecting issues
Trying to use music mode on my hearing aids. The left side lets me know it is in music mode but the right side does not. I have an android phone with the latest software. I have the Liberty A32 thanks
I have Lucid hearing aids, about 6 months old. I have been using the Lucid app successfully. My android phone received a Lucid app update which I installed. Since then the app won't load. It just keeps swirling, for days and won't open. Don Bouchard don@redacted
My second replacement hearing aids, expensive, chirp just like the first expensive pair. The chirping can be heard from the outside. This is not acceptable.
The new app just keeps spinning and trying to connect to a charging stand I don't have. It won't let me skip that. Totally useless "improved" app. I have a Galaxy S10 Android phone.
Is this site strictly about the mobile app, or also for general issues with a Lucid hearing aid?
The was just down loaded today. I understand that I can control the sound by the app for each hearing aid. But when my phone isn’t near me and I won’t to turn down/up the sound in one hearing aid they both change. How do I do that without using my phone?
My right ear piece will not charge no matter how long I keep it in the recharge box
receiving phone calls, sometimes does not work at all, sometimes only one ear and sometime the left and right receive the voice at non synchronized manner. Echo
3 week old Engage units having difficulty with the app connecting and functioning on an android S20. Was told by customer service that Lucid does have an Android problem and an update is forth coming within the next 30 days.
I have Lucid HA's and when connecting to Pixel 6a , the app keeps acting as if it has not connected even if connected. Only way to stop is to un install app again and gain:( It seems that from other comments not much help out there
Have Lucid hearing aids, using iPhone 13, When I get a text or phone call , Lucid shape goes flat and I have to adjust the settings again. Please advise. Fixed the disconnect problem but Different frequencies seem to adjust the lucid shape and you have to keep resetting it. It does not hold its settings.
Having trouble with both hearing aids connecting. Neither hearing aid will connect to the phone (Samsung s22). Right now the right hearing aid is not connected, put in a new battery, still not connected. When I get a call, I cannot hear the calling party unless I use the speaker phone setting. When I turn off the hearing aids they do not disconnect from the phone and I cannot hear the calling party. I suspect it is a S22 issue, but would value your input.
Right channel randomly cuts out but restores after turning hearing aid off and back on. I deleted and reinstalled the app. This solved problem but only for a few minutes. Please help.
The left hearing aid is saying low battery even though the battery is new and if I took the battery and put it in the right aid it works until the battery is finished. It even closed down and it's not in the app on the Bluetooth that's the left one only I'm talking about the right one is OK. I'm living in Jamaica and I bought. it in Colorado in January so I have a problem changing or fixing it. Please help me with the best possible solution .
Had hearing aids four days and Lucid app "Programs" stopped displaying. Volume, Audio EQ, Lucid Shape and Settings work. The Programs worked three days to start but now is just blank.
Lucid app sometimes only shows andriod streaming. The other programs, wind noise, noisy, music etc. aren't listed.
I just bought this set last week and start having problem connecting to my iPhone 11 The phone is up to date. One of device says “connected” but not working and the second one doesn’t connect at all
Extraneous noise when touching/controling android phone. Increasingly loud static sound that then suddenly cuts off. Gets worse the higher the ambient noise, e.g. road noise. Barely noticeable in quite environments.
I have had my Lucid hearing aids a little over a year. I am starting to have issues with them. The right one is the one giving the most trouble. It will randomly change volume, and program on its own. Sometimes once a week sometimes daily and sometimes every 2 minutes. It will also pair and unpair on its own as well. During this email it has changed from lucid to wind noise 5 times!!! Left is not as often but will act up occasionally too. Please advise
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‼️ Outages Happening Right Now
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Mar 07, 2026, 05:36 PMa Mac user from Traverse City, United States reported problems with Lucid Hearing : Connection
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a iOS user from Memphis, United States reported problems with Lucid Hearing : Connection
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a iOS user from Asheville, United States reported problems with Lucid Hearing : Not working
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a iOS user from Asheville, United States reported problems with Lucid Hearing : Not working
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Oct 26, 2025, 12:23 AM
a iOS user from Alpharetta, United States reported problems with Lucid Hearing : Crashes
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