Are you having issues? Select the issue you are having below and provide feedback to Stardust.
- Not helpful for those with irregular periods
- Lack of realistic options
- Cute language and design stops user from accurately tracking cycle
- Notes option is not enough to suffice
- App does not recognize when user is late or irregular
The moon phase is incorrect! It tells me the new moon was a few days ago but it’s about to be a full moon tomorrow
my app keeps telling me to sign in & then when i do sign in all of my stuff is gone & it makes me sign in everytime
My app is stuck on the loading page and won’t open at all. When I delete and redownload it lets me recover my information but as soon as I close the app it does it again
The app was stuck on the "Stardust" page. The stars twinkled, but the page was stuck. I cleared the cache, quasi-uninstalled the app (in the Settings menu option), and restarted my phone. No change. I uninstalled the app on the home screen and reinstalled it. I answered the questions (incorrectly twice and had to swipe back to the very first page because it got stuck when I tried to re-enter security information). Eventually I got the name of my first car right and it showed the "key." I copied the key but was immediately taken back to my home screen. All information was restored and it was like nothing ever happened. It was inconvenient but ended well.
The app is stuck on the loading screen, no matter how long I wait
After encountering some issues, I cleared app Cache & data, but the issues persisted, so I uninstalled the app for a few days and then reinstalled. Was able to gain access to my page again. However the second I enter my cycle, the app crashes and will not let me reopen unless I uninstall for a few more days and then it does the same thing.
The moon phase on my app is off. It says it’s a waxing crescent moon instead of a full moon. I have no idea how to change it.
every time i open the app it show the stardust loading page and does let me access my tracker
also would say that my period is late even when i just put that i was on it and now it’s been stuck on the loading stardust page for days
Every time i try to open the app it comes up with the loading screen where it says stardust but then it puts me back on my home screen so i cant access the app.
my app keeps saying my period is like 21 days late when i definitely logged my period last month
My app is always a day behind, for example i am writing this on Sunday august 14th but my app is set on saturday the 13th.
The app is not working as the moon in my area is a full moon today and on the app its not a full moon
When I try to sign up, I copy the encryption code and try to scroll down, but I'm just stuck on that screen and I've tried multiple times, deleting and reinstalling the app too.
When opening the app, it just gets stuck at the “Stardust” loading screen. App never fully loads into my profile. App is up to date and I even restarted my phone but still can’t load into it
Won’t load just keeps saying stardust
It won’t start my period. Keeps saying I’m late
Ever since the last update i cannot login to the app , i open it and it is just a constant screen that says stardust forever .
The moon phase calendar is incorrect. The moon is currently in its waxing crescent phase with the next full moon on July 13. The app shows the moon is in the waxing gibbous phase with the next full moon on July 9, which is incorrect.
Won’t load the cycle page. Been two days like that.
I am signing up and it will not let me off of the page that has you out in your past periods/ cycles. I logged all the way up to last year and it still will not let me.
Complete guide to troubleshoot Stardust app on iOS and Android devices. Solve all Stardust app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Stardust App LLC (New York), developers of Stardust.
Contact e-Mail: [email protected]
this app v2 is live with a data encryption update, 100 new symptoms, cycle phases and more! In light of Roe v. We have encrypted your information to ensure that no governments or companies will ever access data that belongs to you and you alone. Check out our updated Privacy Policy for more and don’t hesitate to reach out to us at support@thestardustapp. We are a women-owned app founded on a belief in freedom of choice and freedom of privacy. Wade being overturned, we want to make our commitment clear to you. It will stay this way forever.