PSEG Long Island Reviews

PSEGLongIsland and their service are unbelievably poor, constantly kicked out and wouldn’t let me log in with my correct password. Been without power for over 24 hours and they haven’t updated me once and their telephone service hung up on me twice. I’m suppose to trust them in situations like this and what do they do? Their website shuts down and all their services do not go through. Extremely untrustworthy and absolutely appalling service.

Every time I open up my app it doesn’t recognize me. I have keep putting in all of my information again and again and it should be way more user friendly. So upset we are without power as long as we have been. I’m hearing till possibly Friday but definitely till tomorrow in August! This is so upsetting. I have my two little children with me and I can’t even get in touch with PSEGLI. Please update PSEGLongIsland and please update us on when our power will come back?

I have tried logging into PSEGLongIsland since I moved. I called customer help and they just tell me to change my password but I always get the same error —“there was an issue processing your request “
I have uninstalled PSEGLongIsland too. I really wish it worked because our power went out and the website doesn’t work and the texting doesn’t seem to work either.

We lost the power in our area - several blocks in each direction. I open PSEGLongIsland and it says < 5 homes affected. I select the report the outage in front of the login screen. It says my account can’t be found. Strike one.
I register using the same account info. Success! I select the option to send a text reporting the outage. The reply states I have to text REG to use this feature. Well, it is associated with my account, but OK. i gets no response to my REG text. Strike two.

I login to PSEGLongIsland and from the bottom ribbon, I tap ‘outage’. That also fails with an error ‘there was an issue reporting your outage. Strike three.

So no power and an app with three ways to report an outage and all do not work.

PSEG Long Island horrible communication during tropical storm Isaias - App along with their website were rendered useless during the storm and failure to communicate anything on restoration of services. You would have thought service providers would have learned something after Hurricane Sandy in 2012. It’s amazing how fast everybody receives communication that their bill is due but when your service is out you are literally left IN THE DARK !!!

PSEGLongIsland tells you what you used last month as an average. Who cares we would know that when we get our monthly bill any way. PSEGLongIsland should give daily update to the minute information on usage. Then you could adjust accordingly. With the new meters that transmit the information you would think PSEG could get you a bill every 30 days that doesn’t happen either. This is what I was told when the meter was installed. You could save electricity with more efficient delivery of information. Right now it’s a waste of time.

The cause of the power outage on the outage map is blocked by a blue strip of buttons for “Report Online” and “More Information”. When you scroll down it moves with the screen and remains blocking over top of the Cause of the power outage no matter how much you scroll. Please fix this bug as it’s extremely annoying.

Also reporting a power outage in PSEGLongIsland doesn’t work. It keeps telling me “Error. There was an issue reporting your outage”

We got hit by Tropical Storm Isaia today. I downloaded PSEGLongIsland just in case. It set up easy as I already had online account. I worked all the features and it seemed fine. The storm took down the whole community, 1285 homes. I tried to report the outage, but PSEGLongIsland wouldn’t take my account info when I used the fingerprint reader. Said there was an error. When I manually put in my info, I got the same error 5 out of 6 times. The 6th time it brought up my account. I then tried to use the report on outage tab. It took my phone number to call my and then crashed. It reported an unspecified error.
I feel that this a server issue that PSEGLI did not anticipate. PSEGLongIsland crashed do to insufficient capacity.
I wasted a lot of time today with this useless app.
PS you could not get through by phone because of excessive volume.

So PSEGLongIsland was created to do various things such as billing inquiries, provide usage data and in my primary case as a tool to report and monitor the status of power outages. Hopefully PSEG learned the hard way to increase bandwidth to PSEGLongIsland server(?). The recent TS Isaiah caused widespread outages and if you decide to read through the reviews will see the server crashed during the storm presumably due to high volume usage. Isn’t the purpose of PSEGLongIsland to allow quick and easy information access and issue reporting for customers and relieve call volume? You would think they would prepare their infrastructure to handle the increased usage during a storm. Evidently not. That’s the big takeaway. For the cherry on top, when attempting to review my usage, PSEGLongIsland is showing average temperatures for July and August to be 45 F. I wish it was true so then I wouldn’t have had to run my AC constantly. But it does show my bill spiking for those two months....so either my bill is wrong or their temperature is wrong. I think I know the answer.

Downloaded app because I can’t seem to find a status and able to report outage through the text service, or on the website. Last try was through PSEGLongIsland and get the same error messages I get through texts, website and now App. I guess PSEG waves plausible deniability they knew of an outage? If it’s not reported then it didn’t happen?

PSEG should be ashamed of this. All parts of their app and website work except for outage reporting and status to restore. Ridiculous.

I don’t understand the point of PSEGLongIsland. It offers nothing over the Web site, and considerably less information than the paper bill. This is a squandered opportunity. I’d rather have had my exorbitant electricity bills reduced. I can’t put in meter readings. I can’t access any meaningful usage or billing history. I cannot access any data whatever that might potentially help me reduce my electricity footprint, or even compare to others. So this is a PR exercise and a waste of money. Work on reducing the bills, preferably by improving the dire efficiency of the infrastructure. That almost half my bill is for “delivery charges” is absurd.

I’ve been waiting for PSEG to come out with an app. The one big issue here is that there’s no way to submit a meter reading. I have to log in through their regular website to do that. Please make it so I can go to “Usage”, click on Submit a reading, and either type it in or access the camera to scan and upload. Do this and the rating changes to 5 star

PSEGLongIsland has the majority of the necessities needed to check bills, look at outages etc. The developers could take a look at the Con Ed app for NYC for some ideas as it has some additional useful functionality which could be helpful in PSEGLongIsland.

Note that the “feedback” section of PSEGLongIsland is currently not working. Additionally someone misspelled “degrees” as “degress” in PSEGLongIsland usage section. It’s a small mistake, but it does show there was little review or testing of PSEGLongIsland prior to distribution.

While trying to pay a bill , customer Id or Billing number is required. You have to enter that when transferred to SpeedPay. Either leave the information available on the screen or when transferred pass that along

PSEGLongIsland is mostly good. Couple of feedback points below:
1) After iOS 15 upgrade the screen rotation has gotten messed up. It keeps flipping from between landscape and portrait.
2) Login is slow

I want to commend the speedy and courteous service by your company. We had a power outage today in Valley Stream, NY. (53 Fremont Rd.) and the projected time for restoration was 1:45pm. Our service was up and running at 10:45am. The man who fixed it quickly is named Bennett O’Donnell. We would like to give a 5 star rating to him! Thank you again!

Thanks for making my life easier.
Generation that was not born with computer/Technology, has difficulty to adapt.
The industry must consider this handicap.
Develop technology easy to understand and use.
Thanks

I have seen the gas, lighting company grow from having to personally pay my bill on site or mail. I’m old enough to remember does anyone else? Now the smart phone app has been a hit for me, recently where I live we had our power go out. It seemed like minutes,
The staff on duty were on the property and I got a call from PSEG I got a text message from PSEG, and I was impressed! We can’t live with out power on Long Island so be proud of them for stepping up and doing their job
Thank you

Very happy with response text outage again this am rich called me back in 2 minutes to get someone to help!! The power is restored within 10 minutes...ty for heat and a shower off to battle covid I’m a nurse!!❤️💫👍

I used PSEGLongIsland to report a power outage and when I submitted my info PSEGLongIsland informed me it was a known outage and the expected outage time was 2 hrs. This was helpful to set our expectations and also that it was known issue let me know I did not need to escalate. Power was only out about 10 mins. Well done.

I expected to see stats and ways to save electricity... nooo the message is: your bill is due in 15 days, set up an account online so we can save a ton of stamps fire a lot of people and pocket more money! Shame!!!

I sign in, and get to the “select account” page, and it’s just blank white. I only have one account so I’m not sure as to why it won’t let me past this point.

As another reviewer said, I select my only account and it takes about 2 min to move to the next screen where it’s i just a blank white screen.

It’s nice to finally have an app after all these years. I’ve always paid my bill or reported an outage through text. This is app really doesn’t make that task any easier. It’s already simple and fast.
Unfortunately it’s missing the ability to send in the meter reading. I still have to go through the awkward task of finding the link in the website to send a picture of my meter. Please add this feature.

It does not work in landscape mode, which makes it impossible to use with an iPad. Otherwise PSEGLongIsland works perfectly.

Please fix this problem.

PSEGLongIsland is very nicely developed, I works seamlessly, I can access all my account info, my bill, contact customer care, see my consumption, report outage and many other things. Good job PSEG IT team.