Contact PSEG Long Island Support

We got hit by Tropical Storm Isaia today. I downloaded the app just in case. It set up easy as I already had online account. I worked all the features and it seemed fine. The storm took down the whole community, 1285 homes. I tried to report the outage, but the app wouldn’t take my account info when I used the fingerprint reader. Said there was an error. When I manually put in my info, I got the same error 5 out of 6 times. The 6th time it brought up my account. I then tried to use the report on outage tab. It took my phone number to call my and then crashed. It reported an unspecified error. I feel that this a server issue that PSEGLI did not anticipate. The app crashed do to insufficient capacity. I wasted a lot of time today with this useless app. PS you could not get through by phone because of excessive volume.

This app tells you what you used last month as an average. Who cares we would know that when we get our monthly bill any way. This app should give daily update to the minute information on usage. Then you could adjust accordingly. With the new meters that transmit the information you would think PSEG could get you a bill every 30 days that doesn’t happen either. This is what I was told when the meter was installed. You could save electricity with more efficient delivery of information. Right now it’s a waste of time.

Every time I open up my app it doesn’t recognize me. I have keep putting in all of my information again and again and it should be way more user friendly. So upset we are without power as long as we have been. I’m hearing till possibly Friday but definitely till tomorrow in August! This is so upsetting. I have my two little children with me and I can’t even get in touch with PSEGLI. Please update this app and please update us on when our power will come back?