Contact WNEP The News Station Support

The new app is difficult and confusing. It’s been developed for advertisers and not news, content, weather or the end user. Plus the splash screen is truly annoying. I already know what app I’ve opened and I know if it’s morning, afternoon, or night. When I open an app, especially a news app, I want the data I’m looking for as quickly as possible. Just removing the splash screen animation and having the app open straight to the news would improve this app to three stars for me. For now I’ve gone back a decade and just put a bookmark to the webpage on my phone instead of using the app. The WTSP app from 10 news out of Tampa was another unfortunate casualty of this design. The old WNEP app was very good, albeit outdated, it functioned well and did the job of presenting the user with data phenomenally. Plus why are you only allowed five saved locations for weather? I used the old WNEP app all over the country and if traveling I could store locations I travel to frequently. But the new app is limited to only five. It doesn’t even make logical sense. Why would you want someone to use another app that meets their needs and purposely cost yourselves ad revenue? I mean based on the barrage of ads on the new app you make it obvious that they are a major part of WNEP’s future.

Terrible app. I switched over from the original app like I was supposed to, and now I’ve uninstalled it all completely. It’s difficult to navigate as the general set up is very poor, ads everywhere-EVERYWHERE-and if you want to just read a story but not watch it, you can’t get the video not to autoplay when you click on the story link, even though the no autoplay option is selected. If you do choose to watch a story, you have to sit and watch an ad BEFORE EVERY SINGLE STORY before you’re allowed to see it. This was the same on the old app, but I’m tired of it either way. Get the PA Homepage app. It’s much more comfortable to navigate, great information, you’re not forced to play the videos, and you don’t have to watch ads every time you click on something.

The app is slow to load. It’s very difficult to get around and find things. There doesn’t seem to be a main menu or search function. Did testers try to watch videos like Does it really work? The videos keep reloading and starting over. Even when they run they’re jerky. Ask someone who is seeing the app for the first time to go to the Does it really work videos. Watch what they have to do to find the videos, if they can find them. It seems like the developers were concentrating on presenting ads more than on usability. Pay more attention to the end user.