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Published by The Neat Company on 2023-11-16 About: Bookkeeping for Business Owners, Not for Accountants!
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small businesses who have trusted Neat services!
Designed for
Non-Accountants
Neat’s all-in-one financial management app allows you to
connect your business’ bank and credit card accounts to manage your cash flow,
track expenses, scan and organize receipts, create and send invoices, and
receive secure online payments!
Invoicing & Payments .
How to Contact Neat Customer Service/Support
Listed below are our top recommendations on how to get in contact with Neat: Bookkeeping & Accounting. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Neat: Bookkeeping & Accounting. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of The Neat Company
23.53% Contact Match
Developer: The Neat Company
E-Mail: [email protected]
Website: Visit Neat Website
Reported Issues: 3 Comments
By Frequent Flyer64
Awful auto capture and complicated receipt folder placement.
I’m not sure what Neat was thinking regarding this new app. It is truly awful. Trying to use the picture mode to upload receipts is so difficult I’ve abandoned that process. I now take a photo with my phone and upload. Trying to use the auto picture you need a contrasted background and that’s not always an option. At times I’m on a flight or at a restaurant with white tables. And then it need to take the photo of the whole receipt which at times is far away and then you can’t read it. Don’t know why you can’t still have the crop feature if needed. Forget about no longer being able to go into a file on your cabinet then upload a file into that folder. Not you need to capture the receipt and then go to the captured receipt and move it to the desired folder. Time consuming and bothersome. Very disappointed with the new app. I have no doubt I’m not the only one.
By Saygooodby
What did you do with this app??
I’ve used Neat since 2012. I just went back to an iPhone and downloaded the app to get some paperwork off my desk. It’ll take me 20 years to file all these receipts with the convuluted changes you’ve made to this app. You’ve ruined it. I’ll be canceling and finding another service ASAP. I don’t have time for manually putting files into a folder, nor waiting for your app to magically take the picture. I used to be able to open the folder I wanted things to go in, point, click, boom, done. Now I have to position the phone just perfect way above the image and wait for your app to take a pic and then it puts it in a random area that I then have to go back and find and place in the correct tax folder. That’s insane.
By Gatman999
Garbage...huge step backwards
Just installed this because the old app said it was being retired in favor of this new version. Downloaded and opened it up, and it's nothing but a money grab to get you to upgrade to a higher-priced tier of service. The only thing you can do with a basic subscription is scan receipts. Every other function requires an upgrade. With the old app I could see all my scanned receipts and files in the app - not any more...not even with an upgrade. No ability to see your stuff at all in all app. Total junk. Time to look for a new solution for saving my receipts and documents.
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