Peter Pan Bus Lines Reviews

by Beethoveeeeen

It took my money and didn’t give me the tickets. Also, there is no customer service portal. Moreover, when I call them at 4 PM, they said they were closed and asked me to submit an online request. ewww. Will never use this again

by Jiji-its-me

If h could give this negative stars, I would. I’ve never written a negative review on an app before but that’s how truly awful PeterPanBusLines is. When you enter your credit card info to reschedule a ticket, it takes forever to process and you get a white screen that takes forever to load, and no confirmation as to whether the ticket has actually rescheduled or not, but they still take the money out of your bank account!

Amazing that in 2021 this major bus company has an app this bad. You are better off rescheduling at a counter or by phone, which is frankly archaic and inconvenient in this day and age.

by Anonymous43643

Came to the bus terminal and tried to load up my ticket. Neither the website (with the link from Peter Pan) nor PeterPanBusLines (with my confirmation number and last name) can find my ticket. My guess is that it is broken because today (Sunday after Thanksgiving) is a peak travel day. That’s not really acceptable though and it is giving me some angst. I better get on my bus because I paid $91 for the ticket.

by Destinee Cushing

I recently traveled from Boston to NYC on a Peter Pan bus and I felt so unsafe. The bus was practically full, so social distancing was impossible. And mask-wearing was no enforced AT ALL. Plenty of people walked onto the bus without wearing one and one person tried to sit next to me with no mask in sight. I asked if they had one and if they could put it on and they did, under their nose.

I felt totally betrayed by Peter Pan Bus Lines and their total disregard for their customers’ safety in the middle of a global pandemic.

by Amwkim

Website advertises the ability to change departure time of a ticket for a fee via app (otherwise only in-person at the Peter Pan ticket counter). Processing of my VISA payment for this (all info carefully and accurately entered) consistently failed, and I had no recourse but to purchase a second ticket manually. Useless, and one can't help but suspecting intentionally "broken".

by Bgijvseuknxt

I downloaded this thinking it would be quicker to access my bus tickets rather than searching my email every time, but it’s actually saved no time due to the fact that I have to enter my email and password each time I open PeterPanBusLines with no option to remember it. Useless really.

by вадтеоппо

Came from DC to NYC. It costs 58$ and doesn’t have stand-by, so you gotta buy ticket in advance, it’s the only way. (Megabus costs 38$ and has stand-by for 25$) On our stol in Baltimore my friend wanted to leave the bus for a minute to take water and the driver started yelling on him loudly, he was really rude.

by Hdjdujd11332

PeterPanBusLines has one of the worst user interfaces of any travel/ transportation apps I’ve used. Very slow, glitchy, outdated and just not designed well. Seems like it was made in 2006 and hasn’t been updated since.

Peter Pan- I like your busses, but please do your users a favor and adapt with the times and just redo your app top to bottom.

by Floundder

Not only is PeterPanBusLines interface atrocious and antiquated, it provides false information and is not updated in real time (even though it says it is!) will never be using PeterPanBusLines or Peter Pan bus service again, you guys should be ashamed.

by Jackievg94

I just downloaded PeterPanBusLines to book a trip for this weekend. It has been on the loading screen for minutes. The same thing was happening with the website! This is ridiculous. Use a third party service instead.

by Frequent Peter Pan Bus Rider

Only have it because I have to. It doesn’t save your account info, not easy to log into. Very strange app format and not easy to navigate and very easy to make mistakes with, also very slow. Peter Pan as a company as well is very unforgiving with no refunds.

by Daisybaebee

PeterPanBusLines is TRASH. don’t even waste your time, just go with another company for your travels. they make it so hard to reach customer service and there is no customer service line. rescheduling the ticket can only be done on PeterPanBusLines and the stupid app doesn’t work. i will never book with peter pan again.

by CustomerNo1911

PeterPanBusLines purportedly allows customers to change their tickets through a few clicks, but the screen turns blank as soon as I enter the view/change ticket screen. Please fix.

by Unipaul

PeterPanBusLines is terrible. Very old seeming. And to change a ticket you can only do it in person or in app. Not on their website. Only thing is that it’s impossible to do on PeterPanBusLines when the manage trips tab causes PeterPanBusLines to crash every single time.

by Brykp

PeterPanBusLines works well. Its a smooth transition from page to page and everything is pretty clear and easy to use. However, I’m not sure if they just don’t have many trips available right now but PeterPanBusLines continuously told me there were no trips available for my selection after selecting multiple different destinations as well as changing the base station. Overall though PeterPanBusLines isn’t too bad and the mobile ticketing is cool.

by RYRY Tom

Traveled with my family of (4) and boarding was contact free! Easy as 1-2-3!!

by Massachusettstraveler

Super easy to change tickets on PeterPanBusLines - plus the ability to just rebook a past trip is great!

by CandyG63

I was able to change my reservation on my own in the matter of a few clicks! PeterPanBusLines is awesome!

by Mike Bleads Blue

Easy to navigate, they really make it easy to travel. What great service!!

by Tmgrab

Super easy purchase and completely mobile boarding made using PeterPanBusLines nice and simple. Thank you!

by Torsev

Fix your payment processing. Peter Pan, you wasted a lot of money developing an app with very little extra functionality than the last app (in any), but you can’t even process payments. I guarantee you’ve lost business because of this. People aren’t going to track you down to give you business. They’re going to move on to the next cheapest bus line ticket that’s convenient to purchase. Get your $#!+ together! You’re better than this.

by MMMMMMMAAAAAd

I mistakenly chose the wrong time and clicked the reschedule button, and it showed $0 to reschedule. However, it turned out it took $10 to reschedule and I knew it from my bank app who told me $10 had been taken. I m not sure if it was because the internet. BUT Please do not let your app to skip a step if there is something wrong with the internet connection.

by Panza Gato

Hilariously useless app. When you try to order your ticket, you just get a blank white screen. PeterPanBusLines has zero functionality. Stick with the old one (which also is pretty crappy — you can’t add tickets to your Apple wallet and have to take screenshots of them — but at least you can use it.)

by TheDude777777777

While PeterPanBusLines is much easier to use, I’m constantly bombarded with errors. I tried to enter my credit card, got an error. Finally tried to buy the ticket, got an error. Eventually I just used the old app.

by SeaSnert

Signed in ,working great until I tried to purchase tickets! Screen went blank 3 times! At least on the old app I could buy tickets! Please fix.

by N19103

Where is the bus locator. The old app has one.

by Dean-94

When I press to view my profile PeterPanBusLines quits on me. Previous app was much better.

by Notmine3

I had the other app that was a scaled down web version and it worked just annoying with the size of things sometimes(it still works) this new app is nice it is tailored to the screen BUT I CANT PAY FOR A BUS TICKET!!! I have tried 3 times and it just goes to a white screen with nothing. I like what was done but paying for your trip is basic and PeterPanBusLines needs to fix that so then it could be a good update. Until then use old app!!

by Jaydevonn

Is definitely better than the old app but I would highly recommend that you add a feature that allows users to stay logged in once they close PeterPanBusLines . Every time I open it I have to re- login and it really does get tedious and annoying.

by Hhhhhhjjjjjjjjkkkk,,,k,k

Makes mobile boarding easier then ever.