Contact Peter Pan Bus Lines Support

If h could give this negative stars, I would. I’ve never written a negative review on an app before but that’s how truly awful this app is. When you enter your credit card info to reschedule a ticket, it takes forever to process and you get a white screen that takes forever to load, and no confirmation as to whether the ticket has actually rescheduled or not, but they still take the money out of your bank account! Amazing that in 2021 this major bus company has an app this bad. You are better off rescheduling at a counter or by phone, which is frankly archaic and inconvenient in this day and age.

Came to the bus terminal and tried to load up my ticket. Neither the website (with the link from Peter Pan) nor the app (with my confirmation number and last name) can find my ticket. My guess is that it is broken because today (Sunday after Thanksgiving) is a peak travel day. That’s not really acceptable though and it is giving me some angst. I better get on my bus because I paid $91 for the ticket.

I recently traveled from Boston to NYC on a Peter Pan bus and I felt so unsafe. The bus was practically full, so social distancing was impossible. And mask-wearing was no enforced AT ALL. Plenty of people walked onto the bus without wearing one and one person tried to sit next to me with no mask in sight. I asked if they had one and if they could put it on and they did, under their nose. I felt totally betrayed by Peter Pan Bus Lines and their total disregard for their customers’ safety in the middle of a global pandemic.