Houzz Pro Reviews

This company obviously doesn’t know the phases of construction. I opened every box my client ordered from Houzz when delivered. Kingston Brass packed the handles in bubble wrap to protect it. Well looking through the wrap it appeared to matched the nickel faucet. I got this at the first rough stage bc I need to know where to place and run the plumbing so I had to check the specs right? When you install the facet it on the finish rough which took up to 4 months to get to when doing a complete bathroom from scratch it doesn’t just happen in 30 day unless you have a tradesman for everything but I’m a solo proprietor and contractor for my company so it takes a bit longer. Go to put on handles that where wrapped individually and they are antic brass which doesn’t come close to matching. They try to tell my costume who ordered these through me to save her money on her budget and now want her to pay $90 for handles for a $405 faucet that was never packed properly and so I had to contact them to fight this issue for my customers when I don’t have the time and the fact the trapper me in a contract for a year by hiding a PDF form contract in an email that I missed and I still have to pay for a service that I don’t want anymore. They might get my money but they won’t get anymore of my customers and tried charging me twice in one month for $140 and make it impossible to right their wrong so don’t waste your time bc they will make it hard to do your job.

I highly recommend against HouzzPro. Sure, there are a lot of “free trials” out there that make you put in a credit card number, and then you forget to cancel in time, and then they charge you. Be warned, HouzzPro will charge you $199 per month, and if you cancel even a minute after your renewal, they will stick to their terms and screw you out of your money even though you don’t want to use their service. I was unfortunately on vacation in Mexico at the time my trial was expiring so I missed it when it came through. I cancelled probably 7 or 8 hours after the renewal deadline when I finally saw it. Like I said, I would avoid HouzzPro like the plague. Also, besides the money scam, HouzzPro is so-so in terms of features. They are trying to create a “do everything” app, and the end result comes out weak.

Worst app. I started a free trial and before it ended I tried to cancel it because I didn’t like HouzzPro . However there was this whole loop around where I have to book an appointment to cancel my subscription??????? Huh?? I should have full control over when I want to delete my account. But that’s not the case here…they make you wait to cancel and if the free trial ends during the time your waiting to speak with them about deleting YOUR account they will try and charge you like they have tried with my card. Don’t get HouzzPro if you’re not 100% sure this is what you want because they basically are trying to get your money one way or another.

If they call don’t even answer it. I was told there was no trial and the only way to demo their product was to sign up for a membership. I signed up for this and tried the software. I wasn’t impressed and tried to cancel the same day I signed up. I got no response and when I finally did they just transferred me around from person to person, this lasted months till they couldn’t anymore. Now they say they can’t cancel my membership because I signed a contract. They can cancel this, they are choosing not to. This is a terrible company running a scam, they got me for over $3k and could care lesss about any of us or actually helping a business be successful. Stay as far away from these thieves and con artists as you can, they will lie and steal everything they can.

I regret that I didn’t do a good research about Houzz Pro Lead. I signed the 12 month contract on Las Vegas KBIS show. The salesman was very nice to sell the leads program. Since I don’t want to lock in a contract,he told me I can get out of the contract as soon as I stop paying the bills nor if I’m out of business. I stupidly believed him. After 3 month trying the problem, I didn’t get any leads. When I try to contact the sales he disappeared. I contacted everyone I can from Houzz and explained what the sale told me on the show. They replied me with the contract I signed which means I can not cancel the service. Pretty horrible sale team and customer service support. It costs me $700 monthly for nothing. Stay away from this company! They just want take your money without any responsibility.

I tried to open an account with Houzz and in the beginning the guy there was nice but he didn’t understand what I need , the most important for him was to take my cc and charge me without to explain what I need to do or how it’s work. I tried to schedule an appointment with the stuff but now one calling back.
After a month that no one call me or no one want to help, I tried to delete my account and I got surprise how hard it’s. They don’t let you do it by yourself and you have to call them for that (first time that I feel like scam).
I was waited on the line over 3 hours, on the same time 2 people hang up on me the phone (one of them because he didn’t understand my English).
After 3 hours I got the person to help me to do it but still he said that they can’t do it and I need to wait another 48 hours before they can do something, I don’t know what and they didn’t explain me but they also didn’t want to send me a confirmed about my request. If you just start your business Houzz it’s not a place for you, they just charge you and no one really will call you back.
Save your money and time and just use different platforms for your business!
Houzz is the worst!

So I downloaded HouzzPro to try out what it had to offer. Houzz sales agents immediatelystarted calling me multiple times a day, every day.
When I politely asked the lady that called to take me off their calling list, she copped a serious attitude. I politely told her that I am extremely busy running a business and I would call them if I needed to speak to a representative, and her attitude got worse and she proceeded to say “well it doesn’t sound like you’re interested in our software then, I’ll work on getting your account deleted right now.” As soon as she was done saying that in a very rude tone of voice, she hung up on me before I could get another word in. Jaw droppingly unprofessional, and they seem to have no desire to retain possible customers. Steer clear from this business!

I went to sign up for the free version of Houzz and was contacted by their sales department who explained the market is completely underserved in my area for builders for the paid version (keeping in mind that my region was more expensive for Houzz than other nearby cities). After a week into my 30 day money back guarantee without a single lead I told them I wanted to cancel. They called and said it just takes time to “ramp up”. Another 2 weeks went by with nothing coming through the system. I again told them I wanted to cancel and their sales folks convinced me I’d be overwhelmed with leads shortly…. We’re now past the 30 day mark (3 months or so in) and I’ve only received 4 leads through the system, of which only one has actually responded to my contacting the lead (and even that one didn’t lead to anything). Houzz has said they provided add on “boosts” to my account to help out and that still hasn’t done anything. I’m a newer builder with a very limited marketing budget and the $9000 it’s going to cost me this year for Houzz will come with $0 ROI. Stay far away and don’t believe their sales team.

We signed up for the service in January of 2022 and notified this app in February 2022 (in writing via email) that we were not happy with the service and did not want to continue service. At that time we were told that we still had to pay for the entirety of 2022. Though we disagreed, we accepted it as it was part of the terms of service. However, we were assured that we would not be renewed in December of 2022. On this app’s side of things, the system was never updated and we were charged for services, that we did not agree to, in January and February of 2023. I reported the error and it was corrected in March of 2023 but Houzz has refused to issue us a refund for the charges that should never have happened. I've reached out to my contact at Houzz to get this resolved on a number of occasions and I am now being ignored.

I originally signed up for this to try to 3D design for my clients. I just started my business so I have no clientele. Tried it out and it didn’t work for me, it scanned the room and put all the walls in. Though it didn’t let me actually design anything or put products in. My boyfriends mom fell really ill at the time I was suppose to cancel the membership so it slipped my mind. Three days after I forgot to cancel I messaged them asking if I could cancel since it doesnt work for me and I currently do not have the funds to pay for this since I just started my business. They denied me and sent me a copy of the “agreement” that I would now be charged every month for a year until January 2024. So now I have to look for another job to pay for this system that doesn’t work for me and not focus on growing my business so I can afford my rent. Absolutely heartbroken.

I didn't ask enough questions and of course didn't read the fine print. When originally called by this company we were discussing a monthly subscription and the price was too high and I wasn't interested. They took a second and
"talked to a manager" they give me a good monthly discount but What they really did is gave me a price for an annual membership. I own a contractor company and haven't received a single lead the entire time I've been with them. Tried to cancel after 25 days they informed me I had signed an annual membership. So I'm stuck for the whole year, so I decided block my credit card and don’t pay anything to them, now they are trying to sent me to collection, but I don’t care. I won’t keep keep paying $550 a month. So I don't trust them. They're scam artists. Don't use them if you're in construction. One star wish I could make it a negative. I'II always tell everyone I know never to use this company.

I signed up for the 7 day trial and saw that it wasn’t a right fit for my business. Went to cancel it and it didn’t allow me to. Called afterwards and confirmed with their support team that my account was able to get canceled and that I should get charged the $199 Houzz Pro subscription charge. It’s been a MONTH and they are STILL TRYING TO CHARGE ME. I’ve called multiple times and have gotten no where. I’ve been told that my subscription has been cancelled and that I shouldn’t get charged yet every other day a charge tries to go through. It is frustrating and annoying that after a month I keep getting told my case is being handled and that I’ve been placed under appointments with the subscription department yet I’ve gotten zero calls or email confirming said appointments. I just want this resolve and want to stop getting charged. Please, do yourself a favor and look somewhere else to handle your business.

I had realistic hopes that Houzz would provide my business with a solid platform. I was promised a website, and quality customer leads. Once I signed up I felt as if I was thrown to the wolves. My sales rep had disappeared like he never existed. I’ve used various lead servers in the past. I’ve never experienced such lack of customer service. I’ve gone through several account managers, none had anything helpful to say. One person in particular Savannah was extremely rude, I’m amazed she still has a job with such an unprofessional attitude. I pay THOUSANDS of dollars for top notch services, thus far everything has been below par. I’m so disappointed, I would never recommend Houzz to anyone! Don’t fall for the great sales pitch, you will have nothing but unfulfilled promises. I’ve even tried to cancel and they’ve told me I have no opinions. I’ve attempted to speak with someone in charge, told I would be contacted it’s been two weeks now, and nothing has happened.

BEWARE

I never go out of my way to write a review but I must warn people about this company. I can write a novel about how bad this company and customer service is but I will try and keep it short. When I first got signed up I was told that they would be able to provide me with plenty of leads. They also told me the average company in my area spends roughly $400/mo and if I spend more then I would have better success. So I signed up at $719/mo and in 10 months I’ve received less than 25 leads! 😂 it’s laughable at this point. I’ve received the worst customer service. Christoper Sotier, Sophia Chyun, and their boss Emily are the worst representatives of a company that I have ever dealt with. I will NEVER treat any of my customers the way they treated me and my concerns. NEVER! I had really high hopes when I signed up, I thought it couldn’t get any worse than Angie’s ads and leads but this company by far was worse. For $719/mo there are much better option so please do your research before signing up!

I deleted my account with this company before my 30 day trial had ended. I still had over a week to use the program and chose to delete it anyway because we started using it for our company and it deleted all of our information and cost us thousands of dollars in lost wages and field notes and measurements.

The customer support team is now ignoring all my requests and saying that it is on me to prove that I deleted it and has now shut off my delete button so I cannot delete the account again. They are preventing me from taking further action and refusing to reach out by phone to assist with the matter and just repeatedly send useless emails. Ignoring repeated requests for assistance in resolving the matter. They say that if I do not have a screenshot of the deletion, they will not return my funds. I think we all know that they have proof of it on their end and are refusing to do it so that they can continue charging me until I sue them, which I intend on doing if this matter is not resolved immediately

Some of it was my fault. I didn’t ask enough questions and of course didn’t read the fine print. When originally called by this company we were discussing a monthly subscription and the price was too high and I wasn’t interested. They took a second and “talked to a manager” and came back with a more reasonable monthly price. What they really did is gave me a price for an annual membership. I own a fence company and haven’t received a single lead the entire time I’ve been with them. Tried to cancel after 3 months and no leads and they informed me I had signed an annual membership. So I’m stuck for the whole year. They’ve since tried to call me and expand my lead service by shrinking my coverage and giving me “extra” flow in one area. But I don’t understand how paying $550 a month doesn’t pay for at least one lead a month. So I don’t trust them. Most likely they’ll try to reset my membership. I don’t trust this company. They’re scam artists. Don’t use them if you’re in construction. One star wish I could make it a negative. I’ll always tell everyone I know never to use this company.

I’ve been using this software for 6 months now, and it has been a nightmare with EVERY project I work on! The mobile version and desktop version are out of sync, which is a pain to view detailed work.

Many times my clients cannot load the shared link I send out to them. Also there has been multiple occasions where my 3D floor plans won’t save after spending countless hours on the project and clicking save!

I’ve reached out to support multiple times and they’ve NEVER been able to resolve my issues. For this service to be $99 a month, it is totally NOT worth it. Will be switching to SketchUp or another software soon!

I’ve just recently started using HouzzPro and I must say I am over it!! It glitches so many times and constantly shows I have unread messages when I actually don’t. I can’t fully utilize the functions of HouzzPro as it freezes up on me so often. I am not able to do much work on HouzzPro so it serves no purpose for me when I’m not able to get to my computer. My clients have to wait longer for a response from me bc of that reason.

I also don’t like that I can’t get assistance during the weekend when most of my projects take place. I have to put them off until Monday. Houzz please offer weekend assistance ASAP!!!

I have houz pro free plan but cant use the take off tool and its $249 a month which is way to high since the the basic plan is $149 and should come with it I think this is insane and I was gonna pay for HouzzPro but it has less features and I just think you should at least run a deal on the plan for the first year or even 3 months to utilize the take off with the basic plan. Most ppl would pay for the takeoff feature alone with the basic plan and I think its a loss of revenue to not have it in the basic plan which is why I wont get it!!!!

I just started service on the Houzz, but I’m pleased with the professionalism and the overall usability of the platform. It feels higher end Thumbtack will use the site to grow my structural engineering, construction and consulting business!

Also it’s been great to get referrals from current clients and to be able to go this route. My plan is to remove Thumbtack eventually and stay on this platform.