Contact Advance Auto Parts Support

Two beefs, the first is with Advance. I entered the discount codes for my brake part order to find they are not eligible for the discount. This is a no-go in my book. Advertised ”discount codes” that have exclusions (of basically everything you need to shop for) are misleading and infuriating. This is why I do not shop Dunhams (same filthy practice) and am now officially boycotting Advance. I’m moving to my new favorite parts store down the street. Second, the app for iPad is glitchy. I have to reselect my saved vehicle every search because it keeps defaulting back to the top vehicle in the list. It also doesn’t use the full screen. It feels like an app designed in 2007. Too bad Advance decided to play dirty with their discounts. It just cost them a long time customer.

Tried to find 5w-20 oil. Clicked through the filters in motor oils and selected 5w-20. The app said that it couldn’t find a match because I selected pennzoil as my preferred brand. Out of curiosity I tried to do the same thing on their website and it worked perfectly. So then I tried to add my car as a workaround. When I got to the final step of selecting the engine, which the car has only one option, when I click to select it nothing happens. Click until your finger falls off but the app will not let you select your engine. I’m forced to uninstall. AutoZone may be slightly more expensive but at least their app actually works.

The app seems to run well, and it has been easy to find the products I need and apply account-based discounts, but then at the payment screen the only option is to enter my card details. Why is there no ApplePay support? Why is there no PayPal support when your website has it? I don’t enter card details with any merchants due to security concerns, which makes this app useless. Now I have to use the mobile website anyway, which is a lot clunkier than this app. Really wanted to like it, but not being able to securely pay is a deal breaker.