Contact In Shape Family Fitness Support

I’ve been a member of the Capitola branch for a long time. I’ve seen different phases of the gym come and go and have been very happy with where it has come. Recently over the past two years, prior to the COVID 19 fiasco, this gym in Capitola has been sliding further and further down hill. The gym is dirty, employees standing around talking rather then helping patrons but more importantly within the current pandemic this gym has failed to keep up with nor enforce current guild lines. The wipe down rags have also been there but it’s the not holding gym members accountable masks is a problem. Whether or not you believe in mandate or not, a rule is a rule and they are not exempt. On 8/21 I witness a patron complain that a group of people were not wearing masks when there are signs clearing saying to wear them. Staff told the complainer they would have them put the masks on. I was there for 45 minutes and no one showed up. This is completely unacceptable. This gym needs to enforce the rules they have posted around the gym because, they are the rules. They are state and county rules. Take personal matters else where. I urge management to get their act together and do what the laws requires. Your not above it. People can deal with workers not working and occasional dust during the pandemic but the mask enforcement is ridiculous.

1. It constantly logs you out for no reason. However, using the back arrow usually fixes it because who the world remembers their member number? Whoever came up with logging in by member number is an idiot. 2. Recently there has been a banner at the top of the app saying you can add a profile picture. Does it say how or where? No. And I’ve looked. It’s not any where in the app. 3. Scheduling is pretty frustrating. I have the VIP membership so I can go to any in shape gym in my area. Having to come out of my “home” gym to find another area gym is clunky. 4. I wish there was a summary for what each class was in the app when I am signing up for a class. I’m not talking about a book. I just want to know the difference between a Beatz ride and a Freestyle ride without having to come out of the app and go onto the website. 5. I just feel like SO MANY other apps have a lot more thought put into their interface. I wish the developers of this app would spend the same amount of time on this one.

Every time I am forced to sign up again for this sorry excuse for a gym as a last resort due to this pandemic, I cringe at the thought of using this app. Terribly slow. My kids’ flash player games on their iPads have smoother and better functionality than this garbage. Whoever runs this company would have had better luck hiring a couple of local college kids studying computer science to build them a functioning app. Making reservations on it is annoying and time consuming. On a side note customer service in the gyms( or should I say “gyM” because there’s only one open now out of 4 in the town I live in) has declined even further. The West Lane gym is always dimly lit and walking through it to get to the outside “muscle resort” area, one is visually assaulted by dusty unused offices with random boxes piled high and the restroom always smells! Pro tip: focus on quality and customer service and you won’t keep hemorrhaging clients and have to constantly raise membership dues.