Justworks Reviews

Justworks Reviews

Published by on 2025-02-13

🏷️ About: The Justworks Mobile App brings all of your most important HR information to the palm of your hand through a simple, easy-to-use app. Access your paystubs, view and request time off, and see all of your insurance information from one place.


       


Overall Customer Experience 😎


🤬 Negative experience
66.7%

😎 Positive experience
33.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 2,729 combined software reviews.



Read 30 Customer Service Reviews 😠💢

4.9 out of 5
Terrible app and terrible company

Can’t leave Justworks for more than 30 seconds without being signed out, without a stay signed in feature, forcing you to use two factor every single freaking time even with the option to not have to use 2FA next time.

Does not let you look at content to use for other apps when making appointments. You have to either screenshot it or re-sign in over and over and over and over and over and over until you get all the info you need because Justworks hides all info when swapping apps.

Terribly designed app with zero changes from a terrible company.

Emails

Just got an email saying to update / verify information yet when you click the link in the email it just takes you to account settings. Nothing to verify, nothing to do. This email wasted like 30 minutes of my life trying to figure out what the prompt / assignment was… which was nothing. When you send an email with a link, make the link go somewhere that addresses what the email mentions. Otherwise you’ll have a bunch of people wasting their time doing nothing.

JustWorks is great but Slavic401k is not

I love this app, it’s an amazing product, very modern and clean and useful. I’ve used it at multiple jobs and I love it.

My problem is with their preferred partner for 401k management. Slavic401k has the feel of an early 2000s banking website, it’s slow and clunky, and most annoyingly, it won’t sync with third party retirement planning services like Wealthfront. this app should help Slavic401k modernize, or they should find a 401k partner that already has.

Minimal functionality and notifications won’t clear

Minimal functionality and notifications won’t clear

It’s getting better but lacking most of what the site offers. In had an alert 2 days ago, addressed it and still have it. Can’t figure out how to clear and I don’t ever keep any notifications.

Will need to turn off notifications until it’s fixed

notification

I have a notification showing on Justworks and there is no notice or
message. very annoying that you can’t get rid of it

Useless

I open Justworks and I just get a phone screen telling me I can get paid. Zero functionality. Completely useless

Data won’t load

Justworks is empty. Are other people reporting same issues??? You login and there’s nothing there when there should be

Justworks Slavic integration

There should be an easy integration or single sign on (SSO) for Slavic 401k. What this app provides in the JW app is only basic balance. Slavic just continually locks you out.

50% useless

The web site still offers so much more. For example, SETTINGS in Justworks just throws you to the iOS settings, not the this app settings where you can manage contact info, bank accounts for Direct Deposit, tax withholding, etc. Justworks is only the basics: paychecks and vacation tracking.

Terrible Log In Experience

Why why why? An app should be quick and easy for a user to access. So why do I , every time I open Justworks , even with remember me checked and with FaceID tired on do I need to enter my credentials and go through 2-step authentication?? Make Justworks almost unusable.

Not user friendly

The this app app has basic features that do not meet the expectations. This is neither helpful nor user friendly and it takes a whole lot of time to browse to the feature you want to access.

No clock in our out button

Clock in button from Justworks ????? Have to use computer or phone onInternet everytime I need to clock in or out. Super inconvenient

Please add a way to view employer 401k match in paystubs

Good except I still need to use the browser to view employer 401k match amount

It is missing employee management functionality

Wish i could access time management of my team. Seems basic but not available as far as i can tell.

It’s improved. But not clean

Notifications won’t clear, but things have gotten better from version months ago

Misleading

App constantly shows notifications (red circle with number) but when I open app there are no new items of any sort anywhere.

Please add the company calendar!

The company calendar is essential to “why I open Justworks” and then it isn’t there and I close it. Org chart would be nice too, but the calendar is basic and essential. The interface itself is nice enough, if a little large in the headings.

Notification/alert not going away

App says I have 1 notification/alerts but when I go in, there are no notifications/alerts. As a result, I always have a red “1” on my app

Me

Good

Can’t see previous employer documents

App is missing the ability to see documents from previous employers

Useful!

Has most of the features as the webpage interface. Would love for the website and app to have a tool to calculate available time off for future dates, not just what’s currently available.

Simple and Easy

Great application in general and gets the job done. I’d give it 5 stars if you could view the calendar in Justworks itself. I still have to go into a browser to view my company calendar.

Good app, but not full functionality.

So far, Justworks is very clean and great for employees. However, as a manager, I would love to be able to check on employees PTO. For now I’ll still have to use the website.

So easy

Love that it’s so easy and accessible when you need your paystubs or W2.

Local editor

Easy to navigate. Intuitive site.

Very nice

Very pleased with the overall content and experience on Justworks. Super happy with everything that shows as well as very easy to use.

Super helpful

I called for help at 11pm on a Monday night and was met with a friendly and helpful associate. Thank you!

Great app!

Love Justworks! Smooth and user friendly

Easy Access to Important Things

Very straightforward to use Justworks and easily find important information on mobile. Quick access to health insurance IDs and paystubs is great.

Love the app!

Very easy to check / submit PTO. Justworks runs smoothly and looks clean!



Is Justworks Safe? 🙏

Yes. Justworks is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 2,729 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Justworks Is 33.3/100.

Safety Analysis

92.9% of users say app is Safe 👍
92.9%

5.2% of users have Some Concerns ⚠️
5.2%

2.0% of users say app is Risky 🚨
2.0%


Is Justworks Legit? 💯

Yes. Justworks is legit, but not 100% legit to us. This conclusion was arrived at by running over 2,729 Justworks User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Justworks Is 33.3/100..

🔏 Privacy & Data Safety

Justworks collected the following data from you:

  • Data Linked to You:
    • Identifiers
    • Usage Data
    • Diagnostics

How was your experience with Justworks? Post a Review




Features

We do this with a simple and friendly platform, expert support from real people when it’s needed, and access to corporate-level benefits that ensure people feel secure and valued.

Access your paystubs, view and request time off, and see all of your insurance information from one place.

The Justworks Mobile App brings all of your most important HR information to the palm of your hand through a simple, easy-to-use app.

Review payments, share paystubs, and see year-to-date earnings information with a few simple taps.

Access and share your insurance information in the moment without having to fumble for a card.

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