Contact FreePrints Gifts Support

I ordered a keychain and I mailed it to my niece. It was list in the mail and I wondered if I could order another one at no charge.

Hi, Are you still in business? I found a few errors on your site. Would you like me to send over a screenshot of those errors? Regards, Sam Smith (714) 500-7363

I ordered 5 pillows and only received 4 of them. Well I have emailed them everyday now for over a week. The pillows were Christmas gifts. They do not answer emails and there is nobody in the office to answer the phone. The worst customer service ever. They charge $25 for they tiny pillows and won't even make it right when one is missing. I will be letting thousands of people know how their customer service is and to not waste money with this company. Sincerely, pissed off ex-customer

When I opened Free Prints for my free 85 photos it said don’t forget your free pillowcase and when I finished with pictures it didn’t give me the option for my free pillowcase. Thanking you in advance in this matter.

I would like to speak with a manager, because I ordered my print to be printed on a white pillow case and instead I received a black printed pillow case. I have emailed (2) proofs of confirmation as to the white pillow case that was confirmed to me. Not only was it printed on black, but it's also printed upside down :( I emailed support -- however Adrianna refuses to do anything about due to a mistake in my previous order. If I am receiving two consecutive order mistakes, is it FreePrints Gifts to disregard the 2nd mistake order as if to say FreePrints isn't capable of providing professional business practices? I'm concerned.

This website should be removed from goggle how many BAD comments do you need. This app is ripping off the customers left and right. They never return emails when customers have questions and problems. It's totally unacceptable the amount of people that have lost money from this company. Read the customer comments buyer's beware.......

Can't process order Getting error messages Tried multiple times and different cards .... "User cancelled 3ds Expiry not valid " :(

I ordered 3 pillows and only received 1 and was charged for 3 either send me the other 2 pillows or refund me for 2 pillows ty

I ordered a cup with a picture on it and it’s going to the wrong address how can I fix the problem

I am so very upset and frustrated. I want to complain as I ask for help n all I get is someone answering a question I haven’t asked. Its like they haven’t read me properly. Then they try to charge me £5. I’m sick of it I articulate my question very well n I’m getting nowhere. I need to know how to select my 45 free monthly prints and get them over to you from my iPad. I need a step by step of how to I’ve been over an hour this evening n it hasn’t worked. Just help pleeeeese. Thanks

I received my Free Print order and a lot of my pictures were cut off when they were printed. Faces were cut off and people were cut off. Could you please contact me?

Hi received my canvas which is smaller than said and my pic has arm and shoulder missing in pic of my daughter on right side so not happy at all so could you please reprint as it was a gift and I am very upset at this also I can't see how much I paid as if was free but I paid more than postage I am also waiting for cushion and magnets I have received the mug and hope I don't have issues with my order thankyou a quick reply would appreciated

My Book Is Ready .But The Incorrect Baby’s Name Is On The Heading . Baby’s Name Is Grace , Christened On Easter Saturday 2021 I Loved The Last Book , And I Want As Many Pictures In The Book And Want Them Large ,Please Mary Mc Grath . Saoirse Ballinabanogue New Ross Co Wexford Y34PC82 Thanks a Million ❤️🤞☘️🇨🇮

I safely received my free prints for this month. Thank you. I was then offered a free 7x5 print with only postage to pay. I selected the print and paid the postage. Today I received the photo but it was only a 6x4 like the others. Why would I just want one small print. What happened to the bigger one. Please advice me, Thank you. Patricia Rose.

Sent pictures to wrong Address need to cancel order please help

I need to talk to someone about, the account number.

Received one order - ordered 13 photos 5x5 prints did not receive them . Credit card was charged . Also other pictures I ordered not in this order . Please advise order number FP1333569679181 73107557 3/2/21

HI I have previously sent a message in website and a private message on fb.I am still waiting on an order of photobooks that were meant to be delivered by 22nd February.Please contact me.

I'm trying to get the free gift photos on canvas but when I place the order they tell me my card declined. I'm sure I have sufficient funds, so that's not the problem maybe there is a problem on your end. Offer ends Sunday February 28th

Hello, my name is Angela Smith. I placed an order for pictures, and a mug, the pictures came, but not the mug. Place contact me, so we can resolve the issue. Thank you

My partner Ian McMillan 5 muirpark wynd tranent east Lothian scotland had an order supposed to have been sent out 2 weeks ago and not received them I recommended this site to him as I always use it could you please look into this for me please

Have not received my mask and I received a notice that my order was arrived. Not. Order #FG736294370341 Where is it as I got my prints and what's so strange was not advised it was arrived. My is slow but the holidays is over not an excuse. Where is it?

I'm fastrated I wanty refund for the 5 photo pillows that I ordered as I still ain't received them they cost me 100 pound and ain't received them like I'm not a happy person

I ordered an engraved tumbler with my grandchildren names on it and I received someone else order. Can you please correct my order and send it to me again. It's was supposed to say "This Grandma belongs to Eli King and Keneah.Thank you so much for your timely response. Edith Kennedy

Ordered a blanket as a Christmas gift on Dec 16th...Was supposed to arrive on Dec 24th...It’s now Jan 13th and it says it’s been in transit with last update Jan 5th. Customer support not responding.

I'm getting very frustrated. I was supposed to received my pictures three days ago. I cannot get through to customer service and now UPS is trying to say that I need to pay them a dollar to get my pictures. That's bullshit! I pay for my pictures and shipping is supposed to be free.

Order # FG710762304036 I wanted to add two more of the same item how can I

Order #FB107752513577 order was placed on 12/17/20 and was supposed to be delivered on 12/26/20. Still not delivered and when I track it. It says they are in Bridgeport NJ and have been there for the last week and a half??

FreePrints won’t cancel my order that I put out by mistake and I can’t get through customer service to get my money back

I received a notification my package was forwarded to a different address. I emailed customer service and still haven’t heard back from them. This was supposed to be a Christmas gift.

Have not received my order yet says it was going to be delivered December 16 it is December 21 order number FG744590389815 Says it is invalid order number when I try to email a contact about my order Please help

Ordered a blanket w pictures of my kids on it for grandma for christmas and I recvd wrong blanket w someone else's pictures on it. I have sent a message 2 times and nothing.

I received my free blanket it’s perfect. I also received another envelope with someone else’s blanket. Both packing slips had my info. Let me know what you want me to do. Dolores Cavagnet

Ordered a coffee mug, it was supposed to be delivered by the 10th and it still hasn't been sent to usps for shipping. Help! Customer service DOES NOT RESPOND TO EMAILS 😭

Order # FG782629862493 was never received to the person I gifted. Please let me know what happened

HELP

I ordered a wedding gift and it was done wrong and embarrassed me when the bride opened it.