Upgrado app not working? crashes or has problems?

Upgrado Status

Last Updated on 2024-10-23 by Elite srl

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Common Upgrado Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Upgrado app on iOS and Android devices. Solve all Upgrado app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Upgrado iPhone Issues and Solutions

Upgrado iOS app crashes, not working, errors
Upgrado iOS app network issues
Upgrado on iOS has black/white screen

Upgrado Android App Issues and Solutions

Upgrado has errors/crashing/not working
Upgrado server network connectivity issues
Upgrado has black screen

Upgrado iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Upgrado app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Upgrado app crashes or not working on Iphone (iOS):

Close and restart the Upgrado app on iPhone
Update Upgrado app to the Latest Version for iOS
Uninstall and reinstall Upgrado iPhone app
Update your iPhone to the latest iOS version

Fix Upgrado on iPhone unable to connect to server/internet connection issues::

To resolve Upgrado network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Upgrado black/white screen (blank screen) on iPhone:

Follow the Upgrado iOS app troubleshooting guide Here →

Upgrado Android App Issues and Solutions

Fix Upgrado not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Upgrado app issues:

Force Stop the Upgrado App
1. On android, goto "Settings" » click Upgrado app. » click "Force Stop".

Update Upgrado to the latest version on PlayStore

Clear Upgrado App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Upgrado app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Upgrado.

Fix Upgrado unable to contact server/ Upgrado internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Upgrado » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Upgrado » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Upgrado on android.

Solve Upgrado black/white screens issue on Android:

Follow the Upgrado android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Elite srl, developers of Upgrado.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit myETraining Website

Privacy Policy: https://s3-eu-west-1.amazonaws.com/com.elite.repository/contratti/app/myetraining/privacy_myetraining.html

Developer: Elite srl

100% Contact Match

Developer: Elite srl

E-Mail: [email protected]

Website: 🌍 Visit Upgrado Website

About this app

Upgrado automatically checks if there’s an available firmware and, if the user confirms, it proceeds with the update. - Be sure that the trainer is powered and the blue led is blinking. - If you have problem in the connection, try rebooting the phone/tablet and the trainer. Upgrado is intended to upgrade the firmware of some Elite indoor trainers. If this doesn’t fix the problem, contact us at myetraining@elite-it.