Are you having issues? Select the issue you are having below and provide feedback to myVW.
- False alerts
- Interferes with Bluetooth functions
- Takes at least five minutes for remote commands to work
- Error saying there was a problem with request when attempting to do anything
- Mobile website works better than the app
- No way to lock the doors
car no longer ger seems to connect to app
After submitting correct login credentials the app does not move past the login screen. Am using latest version of Android
Complete guide to troubleshoot myVW app on iOS and Android devices. Solve all myVW app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Volkswagen of America Inc., developers of myVW.
Welcome to this app, a drive-changing app with connected services from VW Car-Net®. ¹ Enjoy a connected drive with Remote Access and more, whether you're right next to your vehicle or miles away. • Keep tabs on your car when someone else is driving with vehicle alerts through the Family Guardian Features, including speeds alerts, curfew alerts, valet alerts and boundary alerts. Trial or paid subscription required. this app services require vehicle cellular connectivity and availability of vehicle GPS signal; certain services may collect location information. See Owner's Manual for further details and important warnings about locking and unlocking your vehicle remotely. ³Requires this app mobile app and compatible factory-installed or dealer-installed remote start feature. VW Car-Net requires a VW ID and this app account, cellular connectivity, network compatible hardware, availability of vehicle GPS signal, and acceptance of Terms of Service. Always pay careful attention to the road, and do not drive while distracted. this app is available on most model year 2020 vehicles and newer. ¹Available on most MY20 and newer vehicles. Not all services and features are available on all vehicles and some features may require the most recent software update. Certain Car-Net services, such as Roadside Call Assist, connect out to 3rd party providers that may require additional payment. Standard text and data rates may apply for app and web features. ²Standard text and data rates may apply. Certain services require trial or paid subscriptions, which may have their own terms and conditions. Standard text and data rates may apply. ⁴Standard text and data rates may apply. Do not leave vehicle unattended with the engine running, particularly in enclosed spaces, and consult local laws for any limitations on use. See Owner's Manual for further details and important warnings about the keyless ignition feature. Always pay careful attention to the road and do not drive while distracted. Do not use feature to locate stolen vehicle. ⁵Service history is available as long as work was performed since January 2014 at a participating Volkswagen dealership.