Contact Passbook Support

by Marco.Muniz

I tried numerous times to make things worked with this company but trust me . If they can make things difficult for you , they will . First, when I created my act i used to have a email and a phone number that I no longer have neither I have access to it . I called r service numerous times who told me to create a new account so they could delete the old one . I’m other words , because this company doesn’t allowed costumers to change a email address on they website , customers would have to create a new account , get another card , re-do direct deposit witch would hold our money for 1-2 weeks . I done everything they asked me . What they did ? They canceled the new account I created and left the old one saying I had requested that change witch I never did . All credit cards I have allows me to update my email address . Not this company . Plus I tried to link the account with apple pay . Couldn’t do it because they had my old number on they system even thought I had changed my phone number on the app . Save yourself from this headache . Obviously, if you never have to change your email or phone number it’s a good card to have especially if you do money transfers with Remitly.

by Ramo Ali

THE WORST BAKING EXPERIENCE IN MY LIFE!
I am a user of online bankings such as Wise, Revolut and etc. since 2017 and after moving US I opened Passbook which made me upset at the first activity with the bank. I could not get my direct deposit money which was under my family member’s name because it didn’t match my name which sounds very funny. They send my money back to the sender which means I will never see that money which I suppose to get in order to send to my family abroad. I even missed other online bankings while using this passbook. The only thing I like with this bank is the design of its card that’s it. As a person who is using 7 banking accounts at the same time I never will recommend this bank to anyone. 1 star ranking is what it deserves. Hope you will improve your banking system for future costumers because I am going to close my account not even using a day.

by Wondercast

Passbook is more than happy to take your money through online transfer from other bank accounts but if you’re trying to send that money back to another bank account online you’re out of luck. There doesn’t seem to be any way to do so except physically going to the nearest ATM or using some weird app called Remitly which only does international online transfer. This makes absolutely no sense. Why not let you transfer your money back out the same way they take in money. If I had known that in the first place I would have never used Passbook to begin with. It’s not really worth the hassle honestly.