Contact Changelly Support

I was reminded today why I had deleted this app and completely stopped using their services when I was forced to either buy using them or miss out on a special deal… For whatever reason my linked Fiat Bank account stopped working, and so did my CC and Apple Pay, leaving just this company as the sole provider for Fiat to BTC(while on KuCoin).. Originally they were my top favorite company to use as an on-ramp exchange, better, safer, faster then anything else I have ever used. One day I started working on a new exchange and they offered this company’s services along side a few others so you could choose whom you wanted to use. Well every time I went to top-up my account with a monthly $150-$200 investment, they 𝐀𝐋𝐖𝐀𝐘𝐒 𝐂𝐇𝐀𝐑𝐆𝐄𝐃 𝐎𝐕𝐄𝐑 $25+ each time! Nearly 𝐃𝐎𝐔𝐁𝐋𝐄 what the next highest offer was. Then I started noticing this exact same issue not just at that exchange but on all of the ones I’m using, and all of the wallets, and websites too. They are the WORST at how much they charge for providing the exact same service as Moon or MoonRiver or even CoinBase! What they are great at is Advertising, and that’s how they do it. Their ads are targeting NEW investors, the ones who haven’t seen or heard about them yet…

At the time of this writing it’s been 15 hours since Changelly received my currency for exchange. You can see the transaction ID on the blockchain. What’s missing is the currency to my received address. And the app indicates my currency was never received when it most clearly was. Email support (in broken English), says “sorry, you never included a mystery extra Id in the memo field” - which is not stated in the app, anywhere. Nor did they require this memo field in previous transactions. While support responded quickly, they showed a screen shot of the instructions ON THE WEBSITE. Useless. I even went to upgrade the app - no update , I have the latest app that allows Changelly to hold and float your crypto while they tell you they don’t have it. It’s only a matter of time until Apple steps in and delists this app from the App Store. The correct user experience should be to UPDATE the app (which they haven’t yet) then not allow a user to continue using the old app. I understand we are still in an evolving stage here… but if Changelly wants all of our money in transaction fees, they need to build better trust into their service. And this is horrible. They say wait seven days so someone can look at it and “hope for patience”????? Seven days is an eternity in crypto. I’m hopeful they find my $25k otherwise I’m going to have to figure out some other measures.

Read the T&C’s for this shady conversion app. If their “magic” algorithm determines your transactions to be “suspect” in any way, they will HOLD YOUR COINS HOSTAGE until you... 1. Send photo of yourself and ID 2.Send proof of where you purchased or mined the coins 3. Send tax ID Have fun with that second one. Paper trailing coins is nearly impossible for most including me. Also, refusal to explain why i was flagged. If you cant or dont wish to do the above then say goodbye to your coins. I used this app for 3 transactions and was flagged. While they held my coins hostage the value of the trade changed considerably, in their favor. I was firm that after this invasion of my privacy and more importantly holding my money hostage i wanted the original coins returned as i have no interest in using this app. They sent the trade through and told me it was already processed prior to the security check and was out of their hands. Hash data confirmed they traded it 10 minutes after my last email and security check. Liars! Lastly, being based in Prague means no recourse if they just decide to keep your money. YOU HAVE BEEN WARNED!!