GoSUP app not working? crashes or has problems?

GoSUP Status

Last Updated on 2024-09-16 by Sascha Thöni

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App has problems

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Common GoSUP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot GoSUP app on iOS and Android devices. Solve all GoSUP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

GoSUP iPhone Issues and Solutions

GoSUP iOS app crashes, not working, errors
GoSUP iOS app network issues
GoSUP on iOS has black/white screen

GoSUP Android App Issues and Solutions

GoSUP has errors/crashing/not working
GoSUP server network connectivity issues
GoSUP has black screen

GoSUP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever GoSUP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix GoSUP app crashes or not working on Iphone (iOS):

Close and restart the GoSUP app on iPhone
Update GoSUP app to the Latest Version for iOS
Uninstall and reinstall GoSUP iPhone app
Update your iPhone to the latest iOS version

Fix GoSUP on iPhone unable to connect to server/internet connection issues::

To resolve GoSUP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix GoSUP black/white screen (blank screen) on iPhone:

Follow the GoSUP iOS app troubleshooting guide Here →

GoSUP Android App Issues and Solutions

Fix GoSUP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent GoSUP app issues:

Force Stop the GoSUP App
1. On android, goto "Settings" » click GoSUP app. » click "Force Stop".

Update GoSUP to the latest version on PlayStore

Clear GoSUP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "GoSUP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch GoSUP.

Fix GoSUP unable to contact server/ GoSUP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click GoSUP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got GoSUP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch GoSUP on android.

Solve GoSUP black/white screens issue on Android:

Follow the GoSUP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Sascha Thöni, developers of GoSUP.

About this app

Track all your SUP-Sessions and access them later for a detailed analysis. - iPhone and Apple Watch App: Record your workout with the Apple Watch and recap the workout on your iPhone. - Compass: See your current direction and the direction to your starting point (including distance). If you experience this behaviour, proceed as followed: 1. ) Open the AppStore on the Apple Watch. 2. ) Scroll to "Account" 3. ) Choose "Purchased" 4. Only available for Apple Watch Series 5 and newer. - HealtKit integration: Synchronizes your sessions and routes with HealthKit. Installation: If you installed GoSUP from the iPhone, it can happen that it does not appear on the watch. this app is the only Stand-Up-Paddle App exclusively made for the Apple Watch. Sometimes the download from the iPhone can’t be started again and the installation icon is grayed out. If you like this app we would be very thankful for a review and it would help us to deliver you even more features in the future.