Contact instax SHARE Support

by Bunnygdub

This is ridiculous. This application no longer works w/ my iPhone X. I have the Instax Share SP-1. It used to work just fine and now my device won’t stop blinking green after replacing the batteries and installing new film. On top of that, the app won’t connect to the printer. I have gone through every measure possible- allowing all features, clicking every in app feature beforehand. Everything you can think of. I get to the final step to print and the camera won’t connect while giving me a disclaimer to ‘update the application so I can use the latest features.’ This message pops up just after I’ve installed the application for the 10th time. Again, it’s absolutely ridiculous. It’s more upsetting that their new app for their new device seems to be working fine. I guess FujiFilm has no problem confirming that they don’t support past models and have no problem also confirming that they could care less about their customers. I see others are having the same issues. It’s very unfortunate and very disappointing. We all spent hard earned money for a printer to print memories for another corporation to take advantage and disregard customer service. It’s inexcusable and I hope others will join me in no longer purchasing FujiFilm products. Would be happy to adjust my position if this issue is fixed.

by Altuwa

A nice little printer (in theory), hampered by an absolute DISASTER of an iOS app. Truly abysmal software. Connecting from my phone to the printer is slow and unreliable. Printing from Instagram is an exercise of intense frustration, since the app will NOT let you queue multiple pictures for print. You end up having to: a) connect to your WiFi to let the app SLOWLY access your Instagram feed, b) select a picture, c) find your usual template since the app cannot be bothered remembering the last template you used, d) disconnect from your WiFi so you can connect to the Printer, which takes forever and does not always work, and finally e) print the picture. Now REPEAT THIS ALL OVER if you dare printing another photo, since you have to reconnect to WiFi to access your Instagram feed once again, thus losing the connection to the printer. It will boggle your mind. Nothing is cached and usability is a joke throughout. After printing a few photos the app just simply refused to access my Instagram account and would display a "Data could not be acquired" error message instead -- no amount of restarting the app or my iPhone would fix that. So so bad, and the app is never improved, you will read one star reviews on the app store that are one year old or more.

by Lauren Wred

Wish I had come to these reviews before purchasing. I can’t get this printer to connect to my (I)phone, so I called support. The guy immediately said the printer has trouble connecting with new iPhones (software). He had one suggestion, “uninstall the app, turn your phone off and back on, then reinstall the app” (which means I lose connection with him/tech support during the process). So I asked him, “if this doesn’t work, is there any other advice you can give me?”, to which he responded “Well that has usually worked in the past”. I tried reading him error messages the app was giving me and he said he was unfamiliar with them, which makes me wonder why he is even answering the phone. It really felt like he was just trying to get me off the phone, I’m guessing he has to deal with phone calls like mine all day if this is an issue with new iPhones. My last question was “Is this the only trouble shooting option I have? As in, I need to just return the product if turning my phone off and on doesn’t resolve my issue?” To which he replied “You could exchange it.”
Sorry, but “Have you tried turning it off and on again” is not technical support. It’s a joke. Getting my money back.