Contact CarAVAssist Support

by Road Hzrd

If I could go back I wouldn’t even consider purchasing a Pioneer car stereo. I have the DMH-W4660NEX and I spend more time trying to figure out how to keep it connected to Bluetooth; Wi-Fi; USB; Hotspot; etc, etc. than I do getting to actually use it. It just never works. I spent a good part of a 30 hour drive trying to keep my music and navigation connected, which defeated the purpose of why I chose this product. Even after I get it to connect to Bluetooth when I try to use it I get errors stating that I must connect to Bluetooth. Ugh!!! I dislike everything about it. And this software. Again I have had constant problems getting connected. When I am connected to Bluetooth on the head unit and I try to connect to AVCarAssist I get errors every time stating I must connect to Bluetooth to use the software. I F&$*#*NG am connected!!! Then I have to delete and clear all network settings on my phone, head unit, and program to start over. These problems aren’t exclusive to me as I see many complaints from other users stating the same issues. All for a very hefty $750 price tag! If only a I could go back I would do things much differently! Pioneer needs to recheck this and stop selling products that are so unreliable and aggravating!

by Rfloyd42

This app is so horribly implemented - do I connect via Bluetooth? Wifi? Both? Hotspot? Yeah - it’s all the above - how about you just pick one connection method and use it. It’s so poorly done - it takes forever just to even figure out how to connect to the unit - and no, the instructions don’t work correctly - it NEVER says you have to launch the app on the HEAD UNIT as well before you can update the firmware. I’ve updated the firmware at least three times now and every time is a nightmare re-learning experience - and once that was done it was re-learning turning on CarPlay again. I only had ONE of the connection methods turned on - Bluetooth - and yet it kept telling me connection failed even though it was clearly connected. Clicking the unit in the Bluetooth settings actually wants the iPhone connected to the head unit’s wifi network - but, of course, it never actually tells you that and implies it wants the head unit tethered to the iPhone’s hotspot - which is absolutely not the case. Here’s an indicator of the product you’re getting and the clarity of the instructions: the head unit user manual says “this unit can be used as an access point to the infrastructure mode network” - what does that even mean?!?

by Spballer

Let me start off by saying I love my Pioneer products and have enjoyed them for nearly 20 years.

It is hard for me to believe pioneer would release this app as is. It’s downright embarrassing. The purpose driven functions of the app, such as Home Screen customization and firmware updates, simply don’t work. After a careful reading of instructions and a failed attempt I continued to waste two hours of my day trying every conceivable method of connection, resets, WiFi, Bluetooth, deleting and re-downloading to get the firmware updated via the app. It’s not happening via the app. Settings transfers are much the same. Miraculously, at some point in my wasted hours, I managed to get a photo transferred to the background, but when I tried to change it back o different photo shortly thereafter I got more false setting transfers.

I’m just dumbfounded that Pioneer would put such care into their hardware and pair it with such a dud of an app.

Pioneer, look at the reviews everywhere for this app.. it would be a worthwhile investment to hire a team to fix these issues and get things up to snuff. And if you’ve crunched the numbers and it isn’t worthwhile to make that investment, just do us all a favor and take the app away - time is money, and anyone who uses this app in its current form is just throwing their time to the wind.