Help Desk Prosone app not working? crashes or has problems?

Help Desk Prosone Status

Last Updated on 2023-12-01 by Prosone

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Common Help Desk Prosone Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Help Desk Prosone app on iOS and Android devices. Solve all Help Desk Prosone app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Help Desk Prosone iPhone Issues and Solutions

Help Desk Prosone iOS app crashes, not working, errors
Help Desk Prosone iOS app network issues
Help Desk Prosone on iOS has black/white screen

Help Desk Prosone Android App Issues and Solutions

Help Desk Prosone has errors/crashing/not working
Help Desk Prosone server network connectivity issues
Help Desk Prosone has black screen

Help Desk Prosone iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Help Desk Prosone app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Help Desk Prosone app crashes or not working on Iphone (iOS):

Close and restart the Help Desk Prosone app on iPhone
Update Help Desk Prosone app to the Latest Version for iOS
Uninstall and reinstall Help Desk Prosone iPhone app
Update your iPhone to the latest iOS version

Fix Help Desk Prosone on iPhone unable to connect to server/internet connection issues::

To resolve Help Desk Prosone network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Help Desk Prosone black/white screen (blank screen) on iPhone:

Follow the Help Desk Prosone iOS app troubleshooting guide Here →

Help Desk Prosone Android App Issues and Solutions

Fix Help Desk Prosone not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Help Desk Prosone app issues:

Force Stop the Help Desk Prosone App
1. On android, goto "Settings" » click Help Desk Prosone app. » click "Force Stop".

Update Help Desk Prosone to the latest version on PlayStore

Clear Help Desk Prosone App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Help Desk Prosone app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Help Desk Prosone.

Fix Help Desk Prosone unable to contact server/ Help Desk Prosone internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Help Desk Prosone » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Help Desk Prosone » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Help Desk Prosone on android.

Solve Help Desk Prosone black/white screens issue on Android:

Follow the Help Desk Prosone android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Prosone, developers of Help Desk Prosone.

About this app

Con la nueva aplicación de HelpDesk desde tu Smartphone puedes observar el estado de tus casos, crear un nuevo caso, darle seguimiento a los casos que ya tienen un ticket e interactuar con nuestro técnico desde cualquier lugar y cuando lo desees. Ahora es más fácil estar en contacto con nosotros. Recuerda confirmar tú caso una vez sea resuelto y este cerrado.