OPTAVIA app not working? crashes or has problems?

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15 User reports:
App has problems
 User reports 15

⚠️ Most reported problems ⚠️
Something else
55.9%

Not working
26.5%

Login
14.7%

Crashes
2.9%

Problems reported in the last 24 hours

24 hour clock ⏰

📋 19 Reported Issues:

C
C Brown 2024-03-23

Optavia app, when I enter my user name and password, the wheel spins momentarily then stops and I’m still on the login page. I’ve trset password a few times, deleted/reloaded the app a few times, updated my iOS and reloaded app after that, turned phone off/on. Nothing resolves this. Able to login to Optavia website just fine with same user name and password.

S
Sheila Kraft 2024-03-18

When I go to click on "My Journey" I get closed out of the app.

K
Kimberly Rink 2024-03-10

App keeps crashing 3/9/24 and still on 3/10/24

D
Dawn M Coleman 2023-12-14

My save button on my app is no longer working. I cannot save my meals.

⚠️ Troubleshoot | Report Issue ⚠️
M
MaryAnn Sciara 2023-12-02

How do I correct a weight amount that I put in incorrectly?

H
Holly 2023-07-13

Hi. The optavia app won't load. I have uninstalled and reinstalled numerous times. Started yesterday. I have an android.

J
Jessica Pierce 2023-06-17

My OPTAVIA app will not load, it stays at the login screen. I’ve entered the correct email and password. I’ve uninstalled and reinstalled 3 times and restarted my phone twice…. No luck

C
Carianne Funicelli 2023-06-02

I have been relying on the app to eat at the correct times. It randomly repeats or deletes my entries. Absolutely maddening.

R
Robin 2023-04-24

I can get into my account but can not access the plans in order to change my order!! I see many customers complaining but not fixed why?? Please do some research and fix it!

⚠️ Troubleshoot | Report Issue ⚠️
T
Tracy Barr 2022-12-08

App will not start. Uninstalled and rebooted phone and still will not work.

S
Shira Nudell 2022-11-04

When the app opens it freezes I cant do anything.

D
Donna S Scroggins 2022-10-01

My app won't do anything when I open. Tried rebooting and uninstalling several times to no avail. Just has blank Optavia screen and locks up.

D
Debra Medlin 2022-09-18

Optavia app will not open. I have Uninstalled several times and it doesn't work. I've rebooted my phone and that doesn't help either.

L
Linda L Dubinoff 2022-08-15

The app is blank

⚠️ Troubleshoot | Report Issue ⚠️
K
Kathy Sbyder 2022-08-07

Optavia app wii not open.

L
Lisa McMahon 2022-08-06

When I open my app, its frozen and will not do anything. I have tried install, uninstall, reboot...nothing. this has been going on for a month

B
Bernadette Lopez 2022-07-31

When the app opens it freezes I cant do anything.

P
Pamela Steers 2022-05-14

I can not edit my next order. I get the circle waiting icon when trying to delete an items for more than 5 minutes then it just resets.

A
Alice Jones 2022-05-12

I can’t access recipes on the app

Showing 1-19 of 19 reported issues:

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Common OPTAVIA Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. OPTAVIA iPhone Issues and Solutions

  2. OPTAVIA Android App Issues and Solutions


  Contact Support

Verified email ✔✔

E-Mail: digitalproducts@medifastinc.com

Website: 🌍 Visit OPTAVIA Website

Privacy Policy: https://www.optavia.com/privacy-policy

Developer: Medifast, Inc.




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