OPTAVIA app not working? crashes or has problems?

OPTAVIA Status

Published by Medifast, Inc. on 2024-01-18

The OPTAVIA App is made for you, by you, using your feedback to optimize the
App’s existing features and add new tools to simplify and ensure a positive
experience with OPTAVIA’s program. Features: • Meal and Weight
tracker to record daily intake and document ongoing weight loss.

I have a problem with OPTAVIA

Are you having issues? Select the issue you are having below and provide feedback to OPTAVIA.

User reports:
App has problems

User reports 7

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

271.4%

Not working

57.1%

Connection

14.3%

Crashes

14.3%

Reported Issues: 19 Comments

By C Brown 1 month ago

Optavia app, when I enter my user name and password, the wheel spins momentarily then stops and I’m still on the login page. I’ve trset password a few times, deleted/reloaded the app a few times, updated my iOS and reloaded app after that, turned phone off/on. Nothing resolves this. Able to login to Optavia website just fine with same user name and password.

By Sheila Kraft 1 month ago

When I go to click on "My Journey" I get closed out of the app.

By Kimberly Rink 1 month ago

App keeps crashing 3/9/24 and still on 3/10/24

By Dawn M Coleman 4 months ago

My save button on my app is no longer working. I cannot save my meals.

By MaryAnn Sciara 4 months ago

How do I correct a weight amount that I put in incorrectly?

By Holly 9 months ago

Hi. The optavia app won't load. I have uninstalled and reinstalled numerous times. Started yesterday. I have an android.

By Jessica Pierce 10 months ago

My OPTAVIA app will not load, it stays at the login screen. I’ve entered the correct email and password. I’ve uninstalled and reinstalled 3 times and restarted my phone twice…. No luck

By Carianne Funicelli 10 months ago

I have been relying on the app to eat at the correct times. It randomly repeats or deletes my entries. Absolutely maddening.

By Robin 11 months ago

I can get into my account but can not access the plans in order to change my order!! I see many customers complaining but not fixed why?? Please do some research and fix it!

By Tracy Barr 1 year ago

App will not start. Uninstalled and rebooted phone and still will not work.

By Shira Nudell 1 year ago

When the app opens it freezes I cant do anything.

By Donna s Scroggins 1 year ago

My app won't do anything when I open. Tried rebooting and uninstalling several times to no avail. Just has blank Optavia screen and locks up.

By Debra Medlin 1 year ago

Optavia app will not open. I have Uninstalled several times and it doesn't work. I've rebooted my phone and that doesn't help either.

By Linda L Dubinoff 1 year ago

The app is blank

By Kathy Sbyder 1 year ago

Optavia app wii not open.

By Lisa McMahon 1 year ago

When I open my app, its frozen and will not do anything. I have tried install, uninstall, reboot...nothing. this has been going on for a month

By bernadette lopez 1 year ago

When the app opens it freezes I cant do anything.

By Pamela Steers 1 year ago

I can not edit my next order. I get the circle waiting icon when trying to delete an items for more than 5 minutes then it just resets.

By Alice Jones 1 year ago

I can’t access recipes on the app

Common dislikes about OPTAVIA app

Cons

- Poorly developed app with full of bugs

- Randomly dropping major parts of functionality

- Unable to log meal with the correct time

- Issues with establishing account

Have a Problem with OPTAVIA? Report Issue

Common OPTAVIA Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot OPTAVIA app on iOS and Android devices. Solve all OPTAVIA app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

OPTAVIA iPhone Issues and Solutions

OPTAVIA iOS app crashes, not working, errors
OPTAVIA iOS app network issues
OPTAVIA on iOS has black/white screen

OPTAVIA Android App Issues and Solutions

OPTAVIA has errors/crashing/not working
OPTAVIA server network connectivity issues
OPTAVIA has black screen

OPTAVIA iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever OPTAVIA app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix OPTAVIA app crashes or not working on Iphone (iOS):

Close and restart the OPTAVIA app on iPhone
Update OPTAVIA app to the Latest Version for iOS
Uninstall and reinstall OPTAVIA iPhone app
Update your iPhone to the latest iOS version

Fix OPTAVIA on iPhone unable to connect to server/internet connection issues::

To resolve OPTAVIA network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix OPTAVIA black/white screen (blank screen) on iPhone:

Follow the OPTAVIA iOS app troubleshooting guide Here →

OPTAVIA Android App Issues and Solutions

Fix OPTAVIA not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent OPTAVIA app issues:

Force Stop the OPTAVIA App
1. On android, goto "Settings" » click OPTAVIA app. » click "Force Stop".

Update OPTAVIA to the latest version on PlayStore

Clear OPTAVIA App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "OPTAVIA app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch OPTAVIA.

Fix OPTAVIA unable to contact server/ OPTAVIA internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click OPTAVIA » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got OPTAVIA » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch OPTAVIA on android.

Solve OPTAVIA black/white screens issue on Android:

Follow the OPTAVIA android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Medifast, Inc., developers of OPTAVIA.

100% Contact Match

Developer: Medifast, Inc.

E-Mail: [email protected]

Website: Visit OPTAVIA Website

About this app

The this app App is made for you, by you, using your feedback to optimize OPTAVIA ’s existing features and add new tools to simplify and ensure a positive experience with this app’s program. • Meal and Weight tracker to record daily intake and document ongoing weight loss. • Diverse library of sharable, compliant Lean & Green recipes. • Self-service options: checking order and return status, making payments, and more! • Key Client resources like this app program guides. • Access to your independent this app Coach from OPTAVIA . The goal of the this app App is to provide you key resources in one place while you’re on plan. This is your App. Let us know how we can continue to optimize your journey to optimal health and wellbeing.