We Energies Reviews

We Energies Reviews

Published by on 2024-10-03

🏷️ About: The We Energies app is a new mobile application that allows users to manage their energy accounts, pay bills, receive customized alerts, and report power outages from anywhere. The app offers a range of features that put users in control of their energy usage and billing.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
60.7%

🙄💅🫥 Neutral
22.5%

😎👌🔥 Positive experience
16.9%

~ from Justuseapp.com NLP analysis of 33,566 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Real time information that helps you

- Easily view or pay bills from anywhere

- Receive customized alerts via text or email

- No need to sign in with email address and password



Read 22 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

Crappy app

2022-05-28

while it does have some nice features, the very first thing that WeEnergies did was it forcibly enrolled me in electronic statements, without asking. What a great way to make a first impression. Some of us do not want to have to log into dozens of different websites for all of our banks, investments, utility providers, services, and other statement-generating businesses every month. It is in no way easier or better for the end user. I do not want to be tasked with having to keep track of all of these, and I still have to download and print many of them out for tax purposes, so it is better just to have them mailed through the USPS, which is simple and reliable. I am tired of hearing the lie of how much easier electronic statements are, and I highly resent being automatically enrolled without even being asked. it just shovels more work off on to the consumer, and is a poorly disguised attempt to reduce We Energies costs of doing business.

Can’t log in on the app!!

2022-06-29

Something is wrong with WeEnergies ! It was working fine for awhile but I’m no longer able to log in on my phone. I keep getting an error message saying my email address or password is not correct. I’ve had to go on my laptop instead… where the exact same email address and password is used to successfully log in with. If the email and password work to log me in on my laptop, then I shouldn’t be getting the error message from my phone app that they’re not correct! I tried uninstalling and reinstalling WeEnergies , but that hasn’t helped either. I’ve carefully retyped the info multiple times, even though it is in my stored passwords that used to log me in with no problem. :(

Doesn’t really do anything

2022-07-30

It’s basically an online Bill. It really has very little applicable functions. Cant change my budget amount, can’t contact them via messaging. Basically you can look up your bill and compare it to last year. It’s basically the paper bill online.

Forces paper-free billing as part of notifications setup...sneaky and dishonest

2022-08-31

Quit forcing paper-free billing on me in sneaky ways. Forcing it on me through using your new app and notification set up is shady and in poor taste. Then, requiring me to go cancel the "feature" I did not want through the website is ridiculous!

YES, some of your customers want a piece of paper each month!

Super cool if it was 2010

2022-10-02

WeEnergies is simply a slimmed down offering of the website. Why they are wasting money with commercials saying how it’s an innovative app? Homes with smart meters (most in the area) should have real time usage in WeEnergies . If that’s too complicated, then partner with one of the great SaaS companies that connect to smart meters. Plus, offer some actual useful analytics to guide customers. Nominated for most useless app of the year!

Doesn’t work anymore

2022-11-02

WeEnergies used to work great. I always wanted a we energies app because the website update is clunky. Then all of a sudden WeEnergies would crash all the time. But now WeEnergies doesn’t even load, it’s just a blank white screen. Even after deleting it and redownloading. If WeEnergies doesn’t work can you guys at least bring back the old website?

App needs more tools

2022-12-04

I’m comparing the this app app to the FPL app. When doing so I really came to appreciate the daily energy breakdown since I was able to understand what was the main drain in power. The WE app should take note and do the same. Everything else runs fine.

Works well except for…

2023-01-04

I like having all the info in one place, but I’ve repeatedly turned on the face identification button and it turns off immediately after I log off WeEnergies . Please advise.

Thank you we energies!

2023-02-05

Paying my bills online for we energies has alway been pretty easy. WeEnergies makes it even easier, quicker and definitely more convenient!

So much better then the site

2023-03-09

Clear, concise app that lets me do everything I need. Thank you for finally taking the leap! The added outage map service is wonderful as well.

Impressed

2023-04-07

Absolutely love the ease of use and notification preset options. Definitely can tell time and effort was put into the UX.

Rating the app

2023-05-09

It is so easy to look at my bill now and pay it from WeEnergies

Village Meadows subdivision.

2023-06-09

WeEnergies is great. But I sure would like to know when there is an outage, what caused it. My power has been out on and off the last 2 days. I hope someone finds the problem so it doesn’t keep happening. The map of the outages is very informative.

Great App- easiest to use

2023-07-11

WeEnergies gives you real time information that helps you. It’s not just to pay your bill but to help you understand your individual usage and how you improve, to Lower your energy usage and bill. Hats off to WE- thank you!

Great new app!

2023-08-11

Very nice!!! Beautiful pics and easy use. I enrolled in auto pay in seconds. All my info easily accessible and the comparison data is great.

I lOVE this app!

2023-09-12

Very user friendly. I can easily view or pay my bill from anywhere, receive customized alerts via text or email and so much more AND no more having to sign in with your email address and password!

Notifications

2023-10-14

Trying to turn on bill notifications and it just keeps spinning. Never turns on. Fix it!!!

Dev reply: deleting and reinstalling worked. Thanks!

Great app!

2023-11-14

It’s great be able to get notifications when my autopay is going to be deducted and look at my bill details right on my phone.

So excited I’ve been waiting!

2023-12-16

So glad to finally have an WE app. The design is sleek and neat, plus I have access to everything I need. Bye bye website, this is much more convenient.

Easy and convenient

2024-01-16

App is very easy to use and contains all the info I need to monitor usage, pay my bill, and also opt in to notification reminders. Thanks!

We Energies app

2024-11-18

Easy to download and very useful to view my Bill, pay my Bill, manage and understand my usage.

There is finally an app!

2024-11-18

It is great, and easy to use.



Is We Energies Safe? 🤗🙏


Yes. We Energies is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 33,566 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for We Energies Is 21.7/100.


Is We Energies Legit? 💯


Yes. We Energies is legit, but not 100% legit to us. This conclusion was arrived at by running over 33,566 We Energies User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for We Energies Is 50.7/100..


Is We Energies not working? 🚨


We Energies works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with We Energies? Post a Review




Features

- Quick payment: Pay your bill quickly and easily through the app.

- Scheduled payment: Set up automatic payments on a date and payment method of your choice.

- Custom billing and payment alerts: Receive alerts when your bill is due and when payment is received.

- Dollar limit alert: Get notified when your energy charges reach a dollar limit you set.

- Program sign up: Sign up for payment and billing programs such as Automatic Payment and Budget Billing.

- Bill analyzer: View your current bill breakdown and your bill history.

- Report an outage: Quickly report a power outage in your area.

- Outage notifications: Receive real-time updates on the estimated restoration time, cause, and number of customers affected.

- Interactive outage map: View the outage map to see currently affected areas.

- Update account preferences: Change or update your personal account information in seconds.

- Access all accounts: Find all your energy accounts in one place.

  Customer Service/Support
Developer:
WEC Energy Group Inc.



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