Contact Airalo Support
Company Name: Airalo
About: Airalo is an eSIM store for travelers to access eSIMs at a local and affordable rate.
Headquarters: Singapore, Central Region, Singapore.
Airalo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Airalo
Verified email ✔✔
E-Mail: support@airalo.com
Website: 🌍 Visit Airalo Website
Privacy Policy: https://www.airalo.com/more-info/privacy-policy
Developer: Airalo
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Privacy & Terms:
https://www.airalo.com/help/about-airalo/what-devices-support-esim
12 Most reported problems 😔💔
I am warning anyone considering Airalo: DO NOT TRUST THIS COMPANY. My account was hacked, my password was changed without my knowledge, and someone made fraudulent purchases through my Airalo account. I immediately contacted support — it took them over 12 hours to even respond. When they finally did, they refunded only ONE of the unauthorized charges. I had to go through my credit card company myself to fight the rest of the fraudulent activity. Even worse, after I tried to delete my account (thinking it was safe), the hacker somehow got back in and charged even MORE using the "credit" Airalo had left. Clearly, their security measures are incredibly weak and they do not take hacking seriously. Customer service was slow, dismissive, and unhelpful. They offered no real support, no apology, no urgency at all. It’s horrifying how little they seem to care about the safety of their customers' personal information and money. After digging around, I found MANY other people reporting the exact same issues — hacked accounts, unauthorized charges, and terrible customer service. This is NOT a one-off situation. I will be reporting Airalo to every consumer protection agency I can, and pursuing whether there has been a data breach they have failed to disclose.
My new Asia eSIM was installed and activated successfully when I was in Vancouver but I am in Taiwan now but my esim was not activated so I can’t us it now please check my iccid 898523502449009494
My new Asia eSIM was installed and activated successfully when I was in Vancouver but I am in Taiwan now but my esim was not activated so I can’t us it now please check my iccid 898523502449009494
I'm trying to get a simple answer about installation now and activation when I get to my destination. And for $68 someone may give me an answer!! This can't be an unusual request
tried to install my esim directly but after I thought I was done my phone said it was not connected and to call TIM????
Your online help ai is anything but helpful. Trying to speak with an agent was impossible
403 error. Needs to be fixed ASAP. I need to top up soon. I already updated phone and restarted phone several times. I don’t want to uninstall because it will delete my data
Error 403. Purchased e sim for Netherlands which is not working upon landing. Please provide how to get refund.
Esim does not work in Liberia.
Consumer beware
by AP-Petite
I hate writing negative reviews about anything but this app concerns me. I installed it with the hope of being able to use my phone while abroad but quickly ran into issues. First off, it’s not user friendly whatsoever. There are a lot of things to toggle on/off… switch this, don’t switch that etc… after following their instructions I still couldn’t make outgoing calls properly. A lot of little bugs started popping up. I couldn’t use the internet while the phone was on… couldn’t text properly etc… for a lack of better words, it was a mess.
The most alarming thing was that my contacts started to disappear and names were going missing. And a completely random and concerning issue was that my phone started to think it was in Russia… tik tok started showing me all Russian pages and at that point, enough was simply enough.
Sorry for the negative review but hope this helps someone or the developers. I was genuinely excited to have a solution to using my phone while abroad.
Update
by ItsKatMartin
I bought a 7-day eSIM and it stopped working out of nowhere halfway through. I got an email saying that they transferred me to a “better network” provider which is fine. But then they proceed to not tell me I had to buy a whole new 7-day eSIM and they “refunded” me the remaining data of my plan. So now with only 3 days left of my trip they want me to buy a new 7-day eSIM and they didn’t even give me enough to cover it, I have to pay extra for the original 7-day service I wanted.
Update: I’m now giving them more stars are they finally decided to work with me and give me back my eSIM and the original network. So I now have the original network I started off with before they took it away. So my data works as it did before now and I’m happy once again! I do recommend this app. It’s only 4 stars because they made it so complicated to finally give me back my original plan and I went almost 2 whole days without data because of this ordeal.
Good but still need to make improvements
by Djb 12334455
I bought esim cards for both Jordan and Turkey. Upon landing in Jordan I couldn’t get my esim to connect so I bought a physical SIM card while still at the airport. I contacted support in the hopes that they could help me with the Turkey esim before I landed. They were able to give me clear instructions and I was able to use the product in Turkey, which I'm very happy with. But the information they provided is NO WHERE on their website, I wouldn’t have been able to connect without emailing customer support and this makes no sense. They just need to have clear instructions with the exact APN settings that you need in each country. If this information was readily available, everyone would have a much easier time with the product. I don’t understand their reasoning in keeping this a secret. If they provide better clarity and transparency in how to use their product, this would be a 5 star service.
Have a Problem with Airalo: eSIM Travel & Internet? Report Issue
Why should I report an Issue with Airalo: eSIM Travel & Internet?
- Pulling issues faced by users like you is a good way to draw attention of Airalo: eSIM Travel & Internet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Airalo: eSIM Travel & Internet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Airalo: eSIM Travel & Internet.
