Contact TradeSmith Support
Company Name: Tradesmith, LLC
About: The TradeSmith app allows you to explore all the latest headlines in the world
of finance; from the futures markets to the opening and closing bells, we’ve
got you covered.
Discover the overall risk of the financial markets.
TradeSmith Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: support@tradesmith.com
Website: 🌍 Visit TradeSmith Website
Privacy Policy: https://tradesmith.com/privacy-policy.html
Developer: TradeSmith
3 Most reported problems 😔💔
Terrible
by Pokemyiout
Please do not waste you money on this company. Software does not keep up with trades with Fidelity or Interactive Brokers and it is a huge pain to connect to Interactive Brokers and it messes up and you have to redo it. I never could manage to connect to Ally Invest. These people will take your money and you won’t gain a thing.
Don’t trust the money back guarantee
by Best Gps App
I bought the service in reliance on their advertisement: No Risk 30 day free preview. I viewed the product and canceled within a day. Now they are telling me I can only get a credit to use on their product. Buyer beware.
Cost basis bogus
by 65Comet
Don’t trust the cost basis if you have multiple entry dates on a position. App doesn’t support such multiple entry positions (per tech support) thus many cost basis are totally bogus. For example my brokerage account shows $8K cost basis on a position but TradeSmith shows $48K.
Have a Problem with TradeSmith? Report Issue
Why should I report an Issue with TradeSmith?
- Pulling issues faced by users like you is a good way to draw attention of TradeSmith to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a TradeSmith customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using TradeSmith.
