Peoples e Account Reviews

If you want to view your bill, PeopleseAccount will allow you to do so. If you want to save your bill, don’t plan on using this or the website for that purpose. I need a record for tax purposes and need to keep a copy, but People’s doesn’t provide a method of doing so on mobile platforms. If you try to use the share sheet to save a copy, it opens a slip on the iPhone with no save button (or cancel requiring to force quit to do anything else). On iPad, PeopleseAccount crashes. I’ve, also, tried to use the print option, then save to files with the exact same result. Never seen this on any other app. On the website, the view bill option doesn’t work at all. Finally, I’ve tried using the Wallet app. The bill available there is usually one billing cycle behind. Contacted their support, and they asked whether I had tried the website. Responded as I had in my original email that I had and indicated the problem. No response from them. Emailed 1-2 other times to check status or guidance. No response. I hope their gas delivery to my home is more reliable and safe! Have your contractor test PeopleseAccount and fix the problems please!

Absolute zero functionality. Forced to update and download new app, lost all functionality. Re-registered as they requested (while on the phone with their tech support). They can see that I requested it but have zero clue as to why it won’t function (even after several calls and trying several times each call). Why can’t they leave it the way it was... I figure the nephew of one of the big whigs at peoples needed a job to get out of his parents basement and with zero training or education on creating an app... and he got as far as a creating a thumbnail for your screen and curled up in a ball in his peanut butter fort... 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️ just sayin.

Been trying to pay my bill for 24 hours and keep getting a pop-up that says “This service is currently unavailable.” Feels like an intentional outage so People’s can charge people late fees since there’s no way to go online to pay your bill. I’ve never been late on my bill even once but I’m out of town and now PeopleseAccount has just been turned off for over a day.

Terrible app optimization that can’t even let me view my bill or update my auto pay information. Every time I select my credit card on file and agree to the auto payment terms and conditions and click on “enroll” it just tells me my auto payment profile has not been saved. Please fix PeopleseAccount because the only desired features it offers do not work.

I downloaded PeopleseAccount because for over a week I could not log on to the web page to pay my bill. PeopleseAccount is a terrible experience. The fields to enter information are not responsive and the functionality to move between different fields to enter information is basically non existent. Seriously, it’s almost 2020 - if you’re going to have an app, it needs to function 100%. Especially for basic things like bill pay. Hire an expert developer and stop using the intern who “built an app once....” this is a broken experience and it needs to be fixed.

PeopleseAccount is horrendous. It is slow, confusing, and is missing MANY features that the online mobile website offers. It REFUSES to save my payment method or connect to my Apple Wallet so I have to enter my credit card info EVERY single time I pay the bill. It doesn’t even allow you to schedule a payment for a later date! It’s a massive waste of your time. Avoid PeopleseAccount like the plague it is, simply use the mobile website, it is far superior. I hope some year People’s Gas will get around to making PeopleseAccount usable. For now, it’s a nightmare. If I could rate it ZERO stars I would.

Functional but has some weird bugs that make it annoying to use. In the Home Screen the icons for different options are always shuffled around. Whenever you click one and then go back, they move around for a few seconds into new positions. Very odd and makes it easy to miss click on the wrong icon.

Would be a simple five star app but the icons move all around on their own and just when you think they’ve loaded and you go to tap one, it changes to something else and you end up somewhere you don’t want to be.

Why not just add a big “pay now” option atop the icons page when that’s probably what 99% of the users want when they open PeopleseAccount ? The ONLY time I have ever used any of the other icons was by accident because they jump around so much.

Putting in your credit card info is almost impossible on your phone app with a PNC card, since it has the credit card number on the back of the card. PeopleseAccount doesn’t let you put in a expiration date when you do a one time payment so you have to use their scan option which doesn’t work for PNC then go to manually input from that screen, but you have to enter your information two times doing that process cause it never keeps it the first time been this way for months now.

It very convenient to pay by app, I just wish it would save my billing information. It’s a bit of a hassle to enter my card information, name and address every time. I click “save information for next time” but it never works. Other than that, very good app.

PeopleseAccount is not user friendly. The mandatory sections are very hard to use. I’m fairly tech savvy but this is a headache to use. If customer service was decent I’d try calling for a live person…not an option basically they’re worse.

Every time I go on to make a payment my password is NOT recognized. I either have to change it each time or go to payments and log my information in. I rate your app 1 out of 10 it’s so frustrating.

Want to pay my bill, but want to change the date it is deducted from my acct.. unlike paying online, there is no way to change the date the $ is deducted from my account. I don’t mean that I want to pay my bill late, I mean that if today is Jan 8, and my bill is due on Jan 28th. If I want to pay my bill on Jan 20th (8 days early) there is no way to do that.

The new app from the old one is 20 times better. However, with the new update (recently)when your adding in your card information to pay your bill, it won’t let you add in the expiration date of your card. So now I’m forced to make a payment online or calling in. What’s the point of PeopleseAccount if I can’t make the payment?

I love PeopleseAccount and I’m glad it’s available because when I need to pay my bill I don’t have to get on the phone and do so it’s so convenient this way I got a little behind because I was in the hospital with three surgeries so this definitely is a great assess to keep my bill paid up

I cannot manually select the expiration date of your card on the “pay bill now” page . The only way I was able to enter it was to go into the camera to take a pic of the card but it wouldn’t scan the card either. When I hit “enter manually” a new prompt came up and let me enter just the card information excluding the name on the card which then was transferred on the “pay bill now” page. I am able to enter every other field on the page except for the “MM/YY” expiration field.

This website only allows you to enter or recover your password if you know a 12 digit account #. Since I’ve been paying online for over a year, I don’t know my account # and don’t want to wait forever for a customer service rep.

Every margin does not allow you to type so it keeps you from adding your debit card which in turn stalls the payment in general trying to be made.

Site set in a way that makes it difficult to fill in information while setting up payments. Very unfortunate

I used PeopleseAccount to pay my bill but it wouldn’t let me pay what I wanted to. The payment page was totally unresponsive to attempts to pay more than the minimum amount already entered into the payment amount field, likewise the date of the payment was fixed to the current date and wasn’t responsive to attempts to change the payment date. PeopleseAccount needs be fixed or removed.