moi app not working? crashes or has problems?

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Last Updated on 2021-09-20 by 9:16

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Common moi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot moi app on iOS and Android devices. Solve all moi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

moi iPhone Issues and Solutions

moi iOS app crashes, not working, errors
moi iOS app network issues
moi on iOS has black/white screen

moi Android App Issues and Solutions

moi has errors/crashing/not working
moi server network connectivity issues
moi has black screen

moi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever moi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix moi app crashes or not working on Iphone (iOS):

Close and restart the moi app on iPhone
Update moi app to the Latest Version for iOS
Uninstall and reinstall moi iPhone app
Update your iPhone to the latest iOS version

Fix moi on iPhone unable to connect to server/internet connection issues::

To resolve moi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix moi black/white screen (blank screen) on iPhone:

Follow the moi iOS app troubleshooting guide Here →

moi Android App Issues and Solutions

Fix moi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent moi app issues:

Force Stop the moi App
1. On android, goto "Settings" » click moi app. » click "Force Stop".

Update moi to the latest version on PlayStore

Clear moi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "moi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch moi.

Fix moi unable to contact server/ moi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click moi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got moi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch moi on android.

Solve moi black/white screens issue on Android:

Follow the moi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 9:16, developers of moi.