DR SMILE app not working? crashes or has problems?

DR SMILE Status

Last Updated on 2024-04-04 by Urban Technology GmbH

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2 User reports:
App has problems

User reports 2

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Common DR SMILE Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DR SMILE app on iOS and Android devices. Solve all DR SMILE app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DR SMILE iPhone Issues and Solutions

DR SMILE iOS app crashes, not working, errors
DR SMILE iOS app network issues
DR SMILE on iOS has black/white screen

DR SMILE Android App Issues and Solutions

DR SMILE has errors/crashing/not working
DR SMILE server network connectivity issues
DR SMILE has black screen

DR SMILE iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DR SMILE app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DR SMILE app crashes or not working on Iphone (iOS):

Close and restart the DR SMILE app on iPhone
Update DR SMILE app to the Latest Version for iOS
Uninstall and reinstall DR SMILE iPhone app
Update your iPhone to the latest iOS version

Fix DR SMILE on iPhone unable to connect to server/internet connection issues::

To resolve DR SMILE network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DR SMILE black/white screen (blank screen) on iPhone:

Follow the DR SMILE iOS app troubleshooting guide Here →

DR SMILE Android App Issues and Solutions

Fix DR SMILE not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DR SMILE app issues:

Force Stop the DR SMILE App
1. On android, goto "Settings" » click DR SMILE app. » click "Force Stop".

Update DR SMILE to the latest version on PlayStore

Clear DR SMILE App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DR SMILE app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DR SMILE.

Fix DR SMILE unable to contact server/ DR SMILE internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DR SMILE » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DR SMILE » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DR SMILE on android.

Solve DR SMILE black/white screens issue on Android:

Follow the DR SMILE android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Urban Technology GmbH, developers of DR SMILE.

About this app

The this app app accompanies you during your aligner treatment. this app’s custom-made tooth splints (aligners) straighten teeth within a few months.