Contact Tuscany Villa Support

by EvensongFire

I normally love this game, and while repeatedly waiting a week for new levels each week is frustrating - it’s usually worth it and I get to play at least ten or so new levels/games before having to wait another week for another update. However, the most recent update was incredibly disappointing. The game description says they added 50 new levels but that’s simply not true - after playing just FIVE games I was told that I had played every new level and had to wait another week for another update. I was literally only able to earn five stars and just make two minor furniture updates to the opera singers suite. This is particularly disappointing considering how long we’ve had to wait for updates while fixing this specific room - it seems like I’ve been stuck on the opera singers room for months while updates slowly roll out just a few at at a time each week. I’m willing to keep playing and be patient if the weekly updates are at least substantial - but this weekly update was an all time low. Five new levels?! That’s it?? And why on earth are you claiming to have added fifty - that’s categorically false. Please do better at adding more levels each week or I’m going to have to delete and give up on this particular Reno game.

by Skippypicasso

UPDATE: finally had to delete after the latest shameless cash grab. Good luck with the game, folks.

Come on guys, this is a good game. I know you’re having trouble putting out content because of the coronavirus, but level 504 is a complete insult and you should be ashamed to have put it online. Let me know when you get a twitter account so I can contact you more in-depth. Thanks.

UPDATE: Great canned response 🙄. I don’t do Facebook, and you don’t do well at responding to the constructive criticisms people provide. If you’re going to make the levels this absurdly difficult you need to add at least small rewards along the way for the sheer amount of time it takes to beat levels. There should be a small coin reward when you fail a level, I think it should be based on the number and type of “special symbols” you use in a level, but giving a few coins for trying would make coming back to these nearly impossible levels a little more interesting. Also, the board layout is too close to the edge (at least on iphone 11) so when you make matches at the edge you get taken out of the game completely—this happens a lot.

Like I said, it’s a good game, and I’ve made purchases in it to support the work you’re doing, but you’ll find if you don’t listen to your customers your support will evaporate quickly. Your response to me in no way encourages me to raise my star rating, which is something I’d like to do in the future.

by Ajlbookey

I really enjoyed this game up until level 350 when I realized there is no more point in playing when the levels get extremely difficult and you still only get one star for completing the level (and to fix some things require 3 stars, so that can take days). I love the concept of the game. I’m Italian so I thought it would be fun game to fix the villa. I didn’t know it would be a copy of candy crush. A positive though is they offer infinite lives often, but they usually add up quickly so you need to be able to sit down and play the game for 1+ hours to benefit from this (and still even then maybe you will only gain 2 stars on difficult levels).
It would be more beneficial if more stars could be gained as the difficulty of the challenges increases, especially as like to fix the stairs costs 3 stars, which is insane. And even to go to the next chapter costs you one star. For what?!!!