Contact LUXY Ride Support

by Jewettjj

I use a lot of black cars for myself, family and company for transport to and from the airports in the nyc area. I understand air travel related auto transportation is always tough because of flight delays , connections , etc, so I’ve always followed the mantra of communicating early and often to our car companies. Some employees and I were returning from international work travel. We had booked our outgoing and return airport transportation via Luxy. The trip out was fine, but the first leg of our (12 hour) return air travel was delayed six hours, endangering our connection. I immediately notified Luxy of the change. Surprise surprise the leg was delayed further and there was no way to make our connection. I immediately notified Luxy. The airline did not immediately rebook us on a new connecting flight. Because I didn’t have this info, Luxy refused to make any changes to our car reservation and the poor driver still showed up at JFK (despite Luxy acknowledging their understanding that we would still be on the other side of the country). They refused to adjust our reservation and charged us regardless. Zero stars for these guys.

by ColeBiag

I downloaded the Luxy App because I have been booking through their website and decided it would be easier & more simple to use and thankfully it was just that. The user interface on the app was easy to navigate and luxy does a great job of prompting you on booking your trips and even all the previous trips that you've been on. Overall I recommend downloading the app for any of your limo service needs!

by DRHerman

LUXY offers professional drivers, great cars, competitive prices and genuine customer support. And when I started travelling less frequently in 2020 and was more anxious, I still relied on LUXY because they took my health and safety seriously. Cars were pristine, drivers were masked and it made travelling a little less tense. And now that I've started using the app it's made booking even simpler. Thx Luxy.