Contact OrderEats Support

by Ipukeglitter

I tried to support local services, but my last order was just that. My last.
No food delivery app is consistent 100% of the time. I understand that. But no food delivery app should be inconsistent 100% of the time. And that’s pretty much what I was experiencing. In the early days of this app order accuracy was on point. The ball has definitely been dropped on making sure an order is correct before it's delivered.
Price never bothered me until accuracy became an issue. I didn’t mind paying for convenience. But I essentially found myself paying extra fees and taxes for incorrect or missing food. The fees and taxes are not refunded. Just the price of the food. That becomes costly to the consumer.
Processing a refund has become a nightmare. It requires emailing customer service and waiting for a reply. Then your are left wondering whether the refund was processed or not. This last refund took me over 3 weeks to receive. The reply I repeatedly got was “I’ll check on that for you”. That’s when I decided I was done with this app.
All in all, the service is convenient, but very, very inconsistent. Until order accuracy is vastly improved and refund processes are simplified, I’ll go back to DoorDash and Waitr.

by Llcoolclay79

I tried this app after hearing about it at a local holiday event where it was a sponsor. The restaurant was advertised on the app as “Free Delivery” then I was charged over $7 for a service fee and $4 for delivery.

There’s no way to let the restaurant know you need anything special with your order, I.e. extra sauce or salad dressing. When I say there’s no way I mean even calling them to ask doesn’t work because even though the app says your order is ready for pickup, they won’t even show your order in their system. I got a text from someone named Trent telling me how busy the restaurant was. I texted him back asking about extra sauce and was told, “Sure I will make sure driver gets it” only for that to be as false as their “free delivery.”

When the food finally arrived, the driver (who wasn’t the person that had texted me) just set the food on the ground and was taking off.

I never received any email order confirmation or receipt for my purchase despite selecting the option to be emailed a receipt several times. Maybe they’ll get their act together eventually but I probably won’t know about it as I’ve already deleted the app after a single use.

by Tycoge

It’s obvious that none of the delivery services are a good deal, but order eats is truly a scam. You are charged taxes 3 separate times. There’s sales tax, services fee which has an insane 10% fee tacked on due to the restaurant not subscribing to order eats , services tax, then the delivery charge, and finally you guessed it a tax on top of the delivery charge. These outlandish fees can triple the price of a simple order. An absolute scam of an app. If anyone cared enough there’s probably room for a lawsuit with this practice.