Pure Barre Reviews

I am a very long time user of the old Pure Barre OnDemand app and it was incredible and also worth the price tag. There was a ton of well organized content updated regularly and also useful ways to sort and view classes by type, length, equipment needed, teacher, etc. This new Go app has tried taking all the content from OnDemand and cramming it into one little corner. There is no sort or search function so if I want to find a 10 minute arms class I have to scroll through *all content* which is absurd. Also I am extremely disappointed to see that a lot of classes seem to be missing. I understand they want to manage just one streamlined app but for how much I paid for the service, this must get better. I can't express just how bad this is.

First off, I love Pure Barre. I’ve tried so many other barre studios and workouts and nothing comes close. Second, I’ve been using PBOD since before the shut down and loved it. But now, I cannot sort for length, instructor or type of workout. These new “classic” videos are of instructors in black with a black background. Hello! I can’t see if their legs are turned out or how their hips are or whatever. Contrast would be nice. It’s now like some weird antsy independent film. And honestly, I don’t want all these chopped up pieces. I want more longer 45-60 minute workouts. At least 30 minutes. I’m not going to waste my time searching for various 5 minute workouts to string together. And it does require significant time to find the type of workout you want. Shout out to Holly and Karissa and Shalisa who ate my favorite instructors.

Truly disappointed with Pure Barre app and its support for their much-hyped GO feature for PB classes in demand. To start, there is a major discrepancy between classes shown on the website in the members portal vs PureBarre ’s GO section. If you use PureBarre be prepared for total disappointment if you’re trying to “find” a workout. It’s void of features on top of the limited library. Having to use the website is equally abysmal - no way to filter and interface is awkward if you want to quickly stream to a larger device (like Apple TV). In short, developers have some major fixes to implement, including the UX (horrible). Building out an app for Apple TV (used to exist before this overhaul that is really more of a let down) would be a step in the right direction. So, this review is really about PureBarre , accessibility and user experience - NOT about the PB classes or instruction. And judging by other reviewers, the dev team is M.I.A. On reading any of these for constructive feedback or response. If you’re interested in booking a class - use PureBarre . If you’re looking for a great way to get your Pure Barre classes on the GO (oh, the irony) during a pandemic - don’t waste your time. Peep out Barre3 for a better app experience streaming barre classes.

I have been a subscriber for 2+years. They just combined the “on demand” and “booking a class” apps. And now the on demand does not work and I have no access and it prompts me to buy a subscription. They are very good at taking my money diligently on May 21, but say my email has no access?? I have spent hours. Resetting my password, done it all. And when I reach to corporate I get a canned response. I then reached out to my “home” studio and they have been great, but directed me to email the company and again “canned” response..... I have tried to reach out 4 times and can’t get around the automated response. Terrible customer service. I get the gist that it is tough for studio owners to get help at corporate too, the owners would not say that though. PLEASE GIVE ME ACCESS TO MY PAID “GO” ACCOUNT. HELP ME.

I was using pure barre on demand when COVID 19 started and gyms/studios shut down and it was great. Very user friendly and never crashed. The new app has been a nightmare. First off, it wasn’t letting me log in several times when I initially downloaded PureBarre even though I knew my password was correct. I was forced to change my password and changed it to the same password I initially had. So just a bunch of trouble for nothing! Finally was able to log on and find most of my favorite workouts from the pure barre on demand previous app so that was okay. Now today I have tried to log on several times on my phone app and iPad app and PureBarre continuously shuts down. I did the update and this continues to happen. I don’t understand what is going on. As a large, successful company I cannot understand why this is going on and has not been fixed quickly. I understand everyone is struggling through this pandemic but this is ridiculous. You have taken away something that was working well for so many people during this time and made it awful and dysfunctional. You shouldn’t be putting out an app that doesn’t work. Extremely disappointed.

I an a computer analyst. PureBarre needs some enhancements. The calendar is messed up when users click on it. If you click on a day and click on Bookings, the calendar date changes. One user said she doesn't ever click on the calendar. Also, if the membership is not paid for on a certain day, ie, 5th of every month and paid late, the user cannot book a class until the membership is paid for. The user has to get all classes booked by the 5th or they loose the classes they paid for. As a result of the date changing and me not noticing it after clicking on Bookings, it booked me for a Monday without me knowing. Because I didn't go to the Monday class I got charged for a no show. Bit seems like this is set up to intentionally make the user select the wrong day.

I had been using this app On Demand up until recently when the system was retired for Pure Barre Go. Go seems like a large back step compared to On Demand- I can no longer filter by class length, equipment used, anything.. It seems a lot of the content that was available has been removed as well. Additionally, and perhaps more importantly, I have never had such a terrible customer service experience- I have sent countless emails, called to be rerouted to a full mailboxes, sent in customer support tickets, reached out via survey on the pure barre website- you name it, and I have heard NOTHING. Despite paying for a Pure Barre On Demand subscription and linking Go to the same email- I am being asked for my credit card information again to sign up for a brand new subscription even though I have time left on my On Demand account. I can’t get in touch with anyone from the company to help me resolve this issue. I do really love the workouts, but will be turning to another provider due to the downgrade in workout selection on Go and horrible customer service.

I’ve been a long-time user of Pure Barre OnDemand and I loved it. The workouts were the best part of my day, especially during the stay at home order. However, during this time, Pure Barre decided to completely change their system and ensured users that all of the content would be moved over to Pure Barre Go, and that it would be a smooth transition. This has not been my experience at all- after days of trying to figure out how to access my GO account, I found that a good amount of the workout videos I loved were not moved over. There is no way to search for videos and there are not the filters that OnDemand had, such as different lengths and feature focuses. The application is not as easy to use, and despite reaching out to Pure Barre for assistance 3 times, I never received any support. This was very disappointing as I’ve loved Pure Barre for years and have raved about it to multiple people, and it was a life saver during this time. I now am so fed up with how they’ve handled this that I’m cancelling my membership and going to another big Barre company’s online membership. Do better Pure Barre!!!!

I loved Pure Barre on Demand. I used it a lot during my maternity leaves and loved the variety of offerings as well as the way it was organized. I went back to use the updated Go app earlier in quarantine and was shocked at how terrible it was. A huge step backwards in an age and time when everyone else is moving forward and offering more and better. I also tried to pause it for financial reasons in April and was also shocked that during a pandemic with historic unemployment, there was no “temporarily pause membership” option from a company run by a big corporation.

I sucked it up and made cuts elsewhere out of loyalty and because I joined for the discounted price in the beginning of On Demand and didn’t want to lose that, but after seeing what else was out there for free online, I’ve decided it’s no longer worth it. I appreciate the intensives but that’s about it. They’ve had months to update PureBarre based on everyone’s feedback but nothing has changed.

Extremely disappointed in the new "upgrade" to Pure Barre on-demand. I can no longer use it on my apple TV, the selection seems to much smaller and there are no longer options on class time lengths or by body part. I really liked to mix and match my workouts or just do a quick one when I have a few moments and now all of that flexibility is gone! Bring back the old platform it was way better! I even tried to cancel my membership but I can't even find where I need to do that?! I logged on to the normal Pure Barre site and it says no memberships on there however my credit card is definitely getting charged every month, I also reached out directly for assistance with no response. Between site usability and customer service, you're failing Pure Barre! I've been a loyal member for years but I'm extremely unhappy with your company now!

I’ve done Pure Barre in studio for over 7 years and love it. I also liked using the On Demand Pure Barre. This new Go feature however is crappy! First, there are limited workouts available. I don’t think it’s worth the $30/month price tag to have so few workouts available. Many of the old workouts are gone. Also, I find it hard to search for specific workouts (like 15 or 30 min workouts) and instead have to click each tab like “Classic”and “Empower” to find something suitable for my timeframe. There is no way to do the workouts on my TV with my Fire-stick so I have to plug my HDMI cable into my computer to stream it on my TV. Finally, one of my biggest pet peeves I have about these new workouts is that the instructors don’t mirror you! Whenever you’re doing a video or watching the instructor, you should be able to mimic their movements. In these videos, the instructors will say “now left foot forward” except looking at the video it looks like it’s their right side. It messes me up constantly! I’ve never done a workout video where mirroring wasn’t taken into account.

Overall, PureBarre needs a lot of improvements to be competitive to other streaming workouts and is nowhere near the value that they charge. Please Pure Barre Go, look at the feedback people are giving you and change things!!

Over the last year more ads keep showing up on the home (me) view to the point that it didn't display actual info I want. During the latest challenge my stats would only show intermittently and there was no other way to access it. Pushed out by showing 4 ads!!! I have zero interest in what is being promoted either. I also dislike having to scroll by a huge refer a friend section at the top every single time I want to see my next class time. Consider ad preferences and give your monthly subscription customers an ad-free experience! And while you are in there? Add a monthly count to the activity page...who wants to count up their class tally from a bar chart. Also, you need to fix your goal calculations as it shows a negative number left once you exceed it. -3 classes to go when I'm at 5/2? First and foremost PureBarre should makes booking and tracking classes easy!

I have been using the pure barre app for 4 years now, and I have absolutely loved their workouts. They were categorized perfectly and everything was organized well. I could heart all of my favorite workouts and see recently done workouts. When they changed PureBarre this year, things went down hill. Workouts are no longer categorized by equipment needed, time, or specific body parts(abs, arms, etc). No way to see what workouts you’ve done or to heart your favorites. The workouts are still great, but way less of them. It’s not pure barre itself(I still love the classes), it’s the new app that is the problem. I also cannot use PureBarre on my tv, only my phone and computer and I cannot cast to Apple TV. You can mirror the screen through your iPhone, but the workouts are so small on the screen, you might as well be using a phone. You cannot expand the screen. So now I cannot workout on my tv. I’ve also done most of the workouts available because they got rid of the classes they used to have, so not as many to choose from. And they don’t upload new classes often enough. There is also no live class feature, yet you can join live classes on Instagram. Why not on PureBarre ? If they fixed all of the issues with PureBarre , I would 100% continue paying monthly, but I have to cancel for now. I don’t want to workout looking at my phone screen everyday.

PureBarre is great for booking classes. Go, or on-demand, is much improved from the last app. It doesn’t freeze or kick me out of the system.

However, I hate how classes on Go are organized. I look for specific things like length of class (when I take at home, I pretty much only take the 45 minute classes). In the old app, I could search by time, keyword, month, teacher, etc. In PureBarre, I have to scroll and scroll. I would like a search feature or filtering feature for the classic classes. It would also be amazing if there was a way to keep track of the classes you have watched, so that we can go through all of them without repeating.

I also would love to see Empower-inspired workouts.

I didn’t know what to expect at my first class today . They are first class all the way , they made you feel right at home , they had free lockers , and recommended where you could park , they do have paid parking at the building , they even offered free water for first timers . They took the time to getting to know you , I had a massive stroke almost 8 years ago , was paralyzed on left side for awhile , I still have not regain 100 percent but are close to it . They didn’t make me feel any different from any of the others class mates . I walk away feeling that I could strive to get my old body back in shape , I even had more energy . That is a plus . If you have bad knees like I do , it wasn’t hard on them at all . I can not say how wonderful this place is .
I attended the broad ripple store . Take a chance
Become stronger , and enjoy the new you . Oh and yes I’m 62 going on 63 , so you others senior can do it also.

Jenny and Hannah, the owners, have cultivated a warm, nurturing, fun vibe in their studio. All bodies are welcome. I look forward to going every day as the music and friendships of others keep me positive and feeling good. I think it says a lot about this studio that many of the instructors have been teaching here for 5+ years. At 54, I’m in the best shape of my life with Pure Barre. I get a great upbeat workout with friends that I look forward to each day. There are also plenty of class offerings to suit varying schedules. What are you waiting for? Come join us!

Soooo excited that Pure Barre is re-opening!!!’ You all have the best teachers and it is the most incredible work out. I have a lot of back troubles and as long as I am doing PB it really helps my back and overall core so much. My physical therapist is also a fan of her patients doing Pure Barre because it is the most intense total body workout out there... are you see results quickly. I have missed the in person classes so much and cannot wait to return! Lindsey is an amazing GM and knows every client by name... that place is where everyone at any age can get in the best shape... while having fun doing it! Thanks PB Short Pump.. best fitness community out there!

This has been a great app. It’s so convenient to manage my class schedule and sign in with. I was so irritated when the activity icon was replaced with the XPass icon. I’ve looked into XPass, calculates prices, and determined it has zero value to me. Some of the classes you take through XPass are actually more expensive than if you paid for a single class directly from the studio. There I are no deals to be had from XPass. So when I notice that icon was gone and the activity icon was back where it belongs, I was thrilled.

If you are looking for something similar to XPass but won’t gauge you, look at ClassPass’s free trial. It depends on your city, but ClassPass is actually a fantastic value.

So far I have been to Julia and Kayla’s classes…such spectacular teachers! I am extremely active but the emphasis on joint stabilization through small muscle development has made all of my other activities SO MUCH BETTER! The class moves but you feel very comfortable taking a break when you need to (I have to take them a lot..haha) and finding your alignment again. They emphasize proper movement over amount of movement, provide modifications when necessary, assist in correcting proper alignment….it really is the most intelligent full body strength training I have ever done. So excited to see how I feel 6 months from now. Don’t worry about being clumsy or uncoordinated, I have the corner market on that in class, no worries, nobody cares. Every class is different and the time moves faster than you would think. Super fun. Try it. You won’t be disappointed.

Oh yeah, and the studio is SUPER CLEAN. Feels good.

I will probably leave another review in a few months, but so far, I am 2 classes in and this is no joke. I have barely any muscle after two years of little athletic activity. I realize how out-of-shape that I am in, and I want to cry. It BURNS, it shakes, and I am SUPER sore after each class.

HOWEVER…

The owner, receptionist, and all the class instructors are absolutely AMAZING and have been soooo encouraging to me, that I feel motivated to keep going. I’m brand new, yet they all know me by my name and are SO UPLIFTING!!! I signed up for the long haul because of THEM and can’t wait to see the progress (and for it to get easier within time). Thank you, Pure Barre Knox for being so wonderful, and most of all, so MOTIVATING!